
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Saves Time
- Enables Productivity
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Topic Generator
Grammar and Spellcheck
Article Summarizer
Long Form Content Generation
Multi-Language Support
Style and Tone Suggestions
Customization
Text Personalization
Templates
Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews

Ezinne A.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Fantastic Product
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT stands out with its conversational depth, adaptability, and the ability to provide contextually aware responses.
What is your favorite aspect of this product?
My favorite aspect is the ability to engage in dynamic, natural conversations that can shift across topics and provide personalized, relevant insights.
What do you dislike most about this product?
One limitation is the occasional difficulty in understanding highly complex or nuanced prompts, especially when generating detailed or specific images based on text alone.
What recommendations would you give to someone considering this product?
I would recommend exploring it's versatility by trying out different types of conversations, from casual chats to more complex inquiries, to fully appreciate how adaptable and informative it can be.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Keagan W.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Love it, It really has changed how i view AI
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
o, while other AI products might focus on specific areas (e.g., customer service bots, or more domain-specific tools), ChatGPT’s versatility and focus on conversation make it stand out in its space.
What is your favorite aspect of this product?
The variety of topics I get to discuss with it.
What do you dislike most about this product?
While Chatgpt can simulate empathy and respond in a way that’s supportive, It doesn't truly “feel” or fully understand emotions the way humans do. That can make the responses sometimes seem less genuine, especially in very sensitive contexts.
What recommendations would you give to someone considering this product?
Keep in mind that while conversations with ChatGPT are private, it's always a good idea not to share sensitive personal data, just as you would be cautious with any online tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sanjana J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2025
Features are good , effectiveness disappoints
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
easy to use and straight forward
What is your favorite aspect of this product?
easy implementation
What do you dislike most about this product?
effectiveness and clarity
What recommendations would you give to someone considering this product?
check out other products before buying a subscription
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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