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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

519 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Saves Time
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Article Summarizer

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Long Form Content Generation

Text Personalization

Customization

Templates

Integration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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Score 8.9

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ChatGPT Reviews

SHALOM N.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

A Hands-on Tool for Prompt Task Delivery

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I like ChatGPT because it’s super smart, easy to use, and does way more than most AI tools. I can chat, create images, analyze files, browse the web, and even customize how it responds. It helps me with writing, content ideas, you name it and It can also remember things I have told it, which makes it feel more personal.

What is your favorite aspect of this product?

Honestly, my favorite thing about ChatGPT is how versatile it is. I can go from brainstorming content ideas to writing emails; all in the same chat. It feels like having one smart tool that adapts to whatever I need, instead of jumping between different apps.

What do you dislike most about this product?

If I had to pick something, I’d say the biggest downside is that it sometimes gives confident answers that aren’t fully accurate. I still have to double-check facts, especially if it’s something important or detailed.

What recommendations would you give to someone considering this product?

You should go for the Pro version. The extra tools like image generation and web browsing really take things to the next level.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

James B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

This Software Changes The Game

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I think it is the most efficient of all the products in the market. I do feel that the cons are very minimal with this product, and the way the pros have been, helping my staff increase productivity and more important, creativity, has certainly been a game changer. I think using it to assist in making sure our writing product is the best out there is key.

What is your favorite aspect of this product?

I think the speed of doing a prompt by far is the best thing. Other software like it take a little bit longer to develop from a prompt

What do you dislike most about this product?

I think at times, it feels like CHATGPT limits how efficient you can work. If you do too many prompts in a short amount of time, it tells you basically to slow down. That I don't like as we all work at different paces.

What recommendations would you give to someone considering this product?

I would say make sure you plan on getting your money's worth from the paid product compared to the free product. Some people will tell you it is absolutely necessary to get the $20 a month one, but think about all the processes you will use it for. If you don't have anything you can't do in the free version, don't get it. Otherwise, it would be a game changer for those who do need it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Mahesh C.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Powerful Tool, works like a strategist

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chat GPT is like my silent partner, it thinks like me, it adapts like me, help me get things done like a teammate would do.

What is your favorite aspect of this product?

It's Versatile, jumping between roles instantly, At one time GPT is drafting an email, and the next helping me to analyze my marketing campaign.

What do you dislike most about this product?

Nothing as such to be honest.

What recommendations would you give to someone considering this product?

Simply go for it, don't think twice.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

SHALOM N.

A Hands-on Tool for Prompt Task Delivery

Likeliness to Recommend

Pros

James B.

This Software Changes The Game

Likeliness to Recommend

Pros

Mahesh C.

Powerful Tool, works like a strategist

Likeliness to Recommend

Pros

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Feature Ratings

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Article Summarizer

Topic Generator

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Long Form Content Generation

Text Personalization

Customization

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