ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

85

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Text Personalization

82

Customization

81

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

81

Ease of IT Administration

80

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

76

ChatGPT Reviews

Manik G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful and Versatile Software

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its advanced language understanding, contextual memory, and versatility across various tasks. Its seamless integration with plugins, APIs, and real-time web access further enhances its functionality compared to similar AI models.

What is your favorite aspect of this product?

Its ability to generate accurate, context-aware responses and adapt to a wide range of tasks, from coding to creative writing, makes it highly versatile and efficient.

What do you dislike most about this product?

Limited real-time knowledge, occasional inaccuracies, and lack of full control over memory retention can sometimes affect the user experience.

What recommendations would you give to someone considering this product?

Understand its strengths and limitations—ChatGPT excels at generating text, coding, and problem-solving, but always verify critical information. For best results, provide clear prompts and iterate as needed. If using it for professional tasks, consider integrations with APIs and plugins to enhance functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Linus E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

One of the best AI product to use

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Accuracy and efficiency

What is your favorite aspect of this product?

AI writing assistant

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Best product

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Emmanuella A.

  • Role: Operations
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2025

ChatGPT: Conversational AI with Great Potential

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its advanced conversational AI, offering human-like dialogue, contextual understanding, and vast knowledge base, setting it apart from other chatbots and language models.

What is your favorite aspect of this product?

ChatGPT's ability to engage in conversational dialogue, understanding context and nuances, and responding thoughtfully, makes it an impressive and useful tool.

What do you dislike most about this product?

ChatGPT's limitations in providing up-to-date information, potential biases in training data, and occasional inaccuracies or nonsensical responses can be frustrating and detract from its overall usefulness.

What recommendations would you give to someone considering this product?

When considering ChatGPT, approach it as a useful tool for idea generation, research assistance, and creative exploration, but verify information and use critical judgment when evaluating its responses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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