ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Enables Productivity
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

88

Topic Generator

87

Grammar and Spellcheck

87

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Implementation

86

Business Value Created

84

Quality of Features

84

Product Strategy and Rate of Improvement

83

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

79

Vendor Support

75

ChatGPT Reviews

Ayomide L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Extremely enjoyable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Speed and quality

What is your favorite aspect of this product?

Speed and quality

What do you dislike most about this product?

Language translator

What recommendations would you give to someone considering this product?

They can do better with language use

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Mario P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Impressive AI tool with room for growth

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversational tone and ability to handle a wide range of topics seamlessly. It’s intuitive to use, even for non-technical users and offers features like memory retention and integration with tools that make it versatile for both casual and professional needs. Additionally, its consistent updates and responsiveness to user feedback help it stay ahead of many alternatives.

What is your favorite aspect of this product?

My favorite aspect is how natural and engaging the conversations feel. It’s incredibly versatile, whether I need help brainstorming ideas, solving technical problems, or even just having a casual chat. The way it adapts to different topics and writing styles is really impressive.

What do you dislike most about this product?

The occasional lack of precision when dealing with complex or highly technical topics. Sometimes the responses can be too general or require additional clarification, which can slow things down. It would be great if it had a way to handle those situations more effectively.

What recommendations would you give to someone considering this product?

I’d recommend thinking about how you’ll use it—whether it’s for casual conversations, work, or something more specific. Start with a clear idea of what you want, as it’s incredibly versatile but shines best when you give it clear prompts. Also, don’t be afraid to explore its features, like integrating with tools or plugins, as they can make it even more useful. Lastly, be patient with it; while it’s great, sometimes it may need a bit of guidance to give you exactly what you’re looking for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maite P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Artificial Intelligence Software recommended

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT has the ability to understand the context of the conversation, its ability to generate personalized responses and its easy to use interface. These features distinguish it from other similar programs by offering more accurate results tailored to the specific needs of each user, plus it opened the door to other similar systems.

What is your favorite aspect of this product?

I like to use ChatGPT to improve internal and external communication. This software addresses business problems such as automating responses to frequent queries, generating creative content and improving the customer experience through more human interactions including the creation of intelligent chatbots, writing persuasive emails and optimizing advertising messages.

What do you dislike most about this product?

Limiting the length of generated texts

What recommendations would you give to someone considering this product?

ChatGPT is a powerful and versatile tool that offers innovative solutions to improve business communication. With its unique contextual understanding and personalized response generation capabilities, it is a solid choice for organizations looking to optimize their communication processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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