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Complete Backcheck Logo
SterlingBackcheck

Complete Backcheck

Composite Score
7.3 /10
CX Score
7.2 /10
Category
Complete Backcheck
7.3 /10

What is Complete Backcheck?

The Complete Backcheck™ has long been a benchmark for pre-employment screening in Canada. In some industries, The Complete Backcheck reveals red flags on 60% of candidates. Tailored to your needs, The Complete Backcheck is your one-stop shop for the optimal background screening program.

Company Details


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Complete Backcheck Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

81 Plan to Renew

64 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Complete Backcheck?

9% Negative
7% Neutral
84% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

Cons

  • Commodity Features

Feature Ratings

Average 84

Identity Verification

90

Criminal Record Check

85

Credit Risk Management

84

Driving Record Background Check

84

Employment Verification

83

Education Verification

79

ATS Integration

79

Social Media Background Check

77

Dashboards Reporting

67

Vendor Capability Ratings

Average 73

Availability and Quality of Training

79

Ease of Customization

78

Breadth of Features

75

Business Value Created

73

Ease of Implementation

73

Vendor Support

73

Ease of IT Administration

72

Ease of Data Integration

72

Quality of Features

70

Usability and Intuitiveness

70

Product Strategy and Rate of Improvement

62

Complete Backcheck Reviews

AJ B.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

More reliable than others

Likeliness to Recommend

10 /10

What differentiates Complete Backcheck from other similar products?

Honestly, not much is different than other products - I do appreciate that this service can be billed to the individual rather than the non-profit.

What is your favorite aspect of this product?

The dashboard is really clear.

What do you dislike most about this product?

Price for all the different levels of background checking.

What recommendations would you give to someone considering this product?

Make sure that you ask about all the background check options within the platform first, and if you are able to customize a page for you clients/employees/volunteers to know that it has been endorsed by the organization.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Cons

  • Slower Product Innovation
  • Commodity Features
  • Charges for Enhancements
  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Features are great!! Easy to use!

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Ayush G.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use & reliable but not the most innovative

Likeliness to Recommend

6 /10

What differentiates Complete Backcheck from other similar products?

It is easy to use, fairly priced and reliable.

What is your favorite aspect of this product?

Being able to trust that the team will do what is needed to provide the end result. It is simple to navigate and easy to onboard users when needed.

What do you dislike most about this product?

- Does not integrate well with ATS/HRIS - Processing time too long -Customer service is slow

What recommendations would you give to someone considering this product?

Good product but there are competing products that are cheaper, easier and faster.

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Altruistic

Cons

  • Inhibits Innovation
  • Less Inspiring