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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Document Hosting

88

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

84

Searchability

83

Metrics and Reporting

83

Editor Functions

83

Publication Workflow

82

Indexing and Classification

80

Check Out Check in

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of IT Administration

82

Ease of Data Integration

81

Usability and Intuitiveness

81

Vendor Support

80

Confluence Reviews

Kathy H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Optimizing collaboration with Confluence

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Among the many collaboration tools that Atlassian offers, Confluence stands out for its ability to work together with other products in the ecosystem. It stands out for its easy-to-use interface, powerful team communication tools, and superior document management capabilities. When it comes to offering a hub for sharing information and collaborating on projects, Confluence stands out from other collaboration solutions.

What is your favorite aspect of this product?

In my experience, the most notable aspect of Confluence is its ability to easily organize and link pages. Having the ability to create linked pages, attach files, and work together in real time promotes a lively and structured work environment. Streamline your project management with the help of Atlassian Jira and other integrated technologies.

What do you dislike most about this product?

New users, particularly those unfamiliar with the Atlassian ecosystem, may find the learning curve for Confluence, a powerful tool for collaboration and documentation, somewhat steep. The adaptation process could be accelerated with better onboarding resources.

What recommendations would you give to someone considering this product?

If your team already uses Atlassian products or you're looking for a full-featured collaboration platform, Confluence is a must-have. Spend some time learning about all of Confluence's features and make sure your team is on board with the idea of sharing and collaboration it supports.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Friendly Negotiation

Courtney S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent documentation and knowledge-sharing tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I feel obligated to mention that Confluence is compatible with many of the most popular programs that we use at work. As a result, we are both enabled and encouraged to utilize Confluence in tandem with essential third-party solutions in order to boost efficiency and productivity in the workplace.

What is your favorite aspect of this product?

Collaboration tools and real-time editing make it simple for our team to collaborate on projects, ideas, and goals. The user-friendly content generation capabilities are one of the most notable aspects of Confluence.

What do you dislike most about this product?

Confluence may be a bit tricky to get the hang of, particularly for first-time users. Although I find it relatively limiting, the editor in Confluence is user-friendly. More advanced document layout needs could be met by users with the help of improved formatting capabilities. For instance, handling tables similar to Excel in JIRA is an utter nightmare.

What recommendations would you give to someone considering this product?

As a repository for documents and knowledge base, Confluence really comes into its own. You can easily find and reference information because to the well-organized space structure and excellent search capability. Our capacity to have a consolidated database of important information has been substantially enhanced by this. All things considered, Confluence is a new and exciting platform for teamwork and collaboration that has completely altered the way our group works on projects.

Pros

  • Enables Productivity
  • Efficient Service
  • Client's Interest First
  • Friendly Negotiation

Teena T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

I've utilized Confluence for crafting user stories, and it has proven to be a valuable tool for collaborative project documentation. Its features for real-time editing, collaboration, and seamless integration with Jira make it particularly suitable for agile development workflows.

What is your favorite aspect of this product?

It is user-friendly and accessible. The platform's intuitive interface and straightforward navigation contribute to a seamless experience, allowing you to focus on creating content and collaborating without unnecessary complexity.

What do you dislike most about this product?

It's not as powerful as the desktop version. Doing big tasks or creating lots of content seems a bit trickier on the mobile app. Require additional approvals and must send an email to secure access to Confluence due to its elevated cost.

What recommendations would you give to someone considering this product?

It's super easy to use, and you can create and organize documents and projects seamlessly. The way it lets you collaborate in real-time and integrate with other tools like Jira is a game-changer. Plus, the interface is intuitive, making it accessible for everyone on the team. It's like having a centralized hub for all your project info, which is a lifesaver.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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