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Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 87

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

87

Planning and Scheduling

86

Time & Expense Tracking

86

Reporting

86

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of Customization

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

TEMITOPE A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Great app but could be better

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

one of it is Seamlessly integrates with Jira, making it ideal for software development and agile project management.

What is your favorite aspect of this product?

Streamlined Workflows: Developers, project managers, and documentation teams can collaborate effortlessly in a unified workspace.

What do you dislike most about this product?

lack of advanced project management features.

What recommendations would you give to someone considering this product?

Define your case, start with a template and organize your contents, while considering the pricing too

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Noelia B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Integrative tool for information management

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

What Confluence does differently is the link to a large number of platforms, the integration process is optimal and allows for covering a large amount of information, which provides a high capacity for content management and facilitates the fact of being able to centralize everything in one place. We use it to be able to store all our documents safely, having all our information in one place facilitates the creation of content, the administration of its access, sending or editing, contributing to creating an effective database, allowing us to omit the fact of searching for information in the different platforms that we use in our management,

What is your favorite aspect of this product?

Confluence is an innovative tool that presents a space to integrate and incorporate data, ideas and content in one place, creating an open collaborative workspace with multiple document management tools allowing not only to manage, share and edit, but also to combine information from different platforms, integrating and centralizing all our content in one place. It provides the ability to choose who to share the documents with, giving the flexibility to adapt the content either from different types of files, access management or tasks, as well as the great power to access this from the mobile phone.

What do you dislike most about this product?

One of its disadvantages lies in the limitation of the customization of the templates, being able to have the possibility of adapting the templates would open a range of possibilities to adapt the content and implement it in a much more personalized way. With such high functionality and the power to integrate multiple tools creating an open space to work, it is ideal to have a much more friendly platform to organize all the content, I still think that everything is presented somewhat disorganized and without a clear structure. Likewise, having automation to manage content is not possible at the moment, it may be something to improve.

What recommendations would you give to someone considering this product?

I recommend Confluence with full responsibility, since I have used the platform I have been able to develop a better organizational capacity, it allows you to centralize all the content and makes it much easier to see where everything is, although its organizational interface still seems to me to be able to improve, having everything in one place is priceless and worth trying. Please be aware of some of the limitations before using it, but I'm sure they are really small compared to all the positive things the platform can bring.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Caring

Akshay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Confluence for Agile Teams

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out with its seamless integration with other Atlassian tools like Jira and Trello, creating a unified ecosystem for agile teams. It's real-time co-editing and inline comments, facilitate efficient team communication.

What is your favorite aspect of this product?

My favorite aspect is the integration with Jira. This allows us to link project documentation directly to Jira issues, ensuring that development work and documentation are always in sync.

What do you dislike most about this product?

Managing permissions and access rights can be complex, which may lead to accidental exposure of sensitive information if not configured correctly.

What recommendations would you give to someone considering this product?

As a Scrum Master, I would recommend utilizing templates to maintain consistency across documentation, and regularly review permission settings to ensure data security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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