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Atlassian

Confluence

Composite Score

9.3 /10

CX Score

9.5 /10

114 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Task Management category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Respectful
Helps Innovate

Feature Ratings

Average 88

Task Assignment

List Tasks

Add Notes

Calendar View

Due Dates

Task Status

Task Categorization

Add Attachments

Task Reporting

Notifications

Task Prioritization

Vendor Capability Ratings

Average 88

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Sanjeev K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use and good for documenting

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Very easy to use, UI is great and good for documentation

What is your favorite aspect of this product?

Documenting the process and knowledge transfer

What do you dislike most about this product?

Nothing, i can think of

What recommendations would you give to someone considering this product?

I would recommend this to everyone for documenting the process and knowledge transfer

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Jannat ul I.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Confluence is a collaborative wiki.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a cutting-edge platform for collaborative document editing without sending copies. The ability to create templates is valuable. It's easy to use because input and content creation is simple, security and access are customizable, and it has many add-ons and plugins for integration with other software. Confluence is ideal for internal and external content sharing, our company's hub, and the best online document editor. It is used externally to share customer documentation, online help, and integration specifications on our product platform. That is a unique tool.

What is your favorite aspect of this product?

Confluence is a collaborative wiki that simplifies project planning, editing, multiple notes, task assignments, and feedback. It centralizes meetings, decisions, PRD, sprints, and outside documents. Confluence can organize and locate a lot of project documentation that is customizable and accessible to stakeholders and clients. Its intuitive user interface allows any PC user to use it and produce good results. Its intuitive user interface allows any PC user to use it and produce good results. The solution showed us where we were doing well and failing, helping us make better decisions.

What do you dislike most about this product?

Confluence's interface is confusing, and the preview function has issues rendering pages with scripts embedded within them. The fact that even a single corrupt page can bring an entire file to a halt is hugely frustrating to me. Unfortunately, it's not always clear which links go to which page in Confluence, given that the same page can have both long and short URLs.

What recommendations would you give to someone considering this product?

Confluence is not software for managing things; it is a place to store information. It integrates many productivity-boosting third-party platforms, and it manages documents instantly. It is scalable and flexible, and this platform optimizes collaboration. I would recommend it to other people.

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Shivali M.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use and very helpful in documenting

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a great product in documenting any documents and for training.

What is your favorite aspect of this product?

Documenting anything and drag and drop

What do you dislike most about this product?

Nothing i can think of

What recommendations would you give to someone considering this product?

Yes, i would recommend this to everyone for documenting

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Confluence Ratings

92 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Add Notes Ability to add free form notes to tasks

Calendar View See tasks by due date in calendar view or Gantt view

Due Dates Ability to track due dates of tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Task Prioritization Ability to assign a priority to tasks.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Document Management

Knowledge Management

Confluence Reviews

Sanjeev K.

Easy to use and good for documenting

Likeliness to Recommend

Pros

Jannat ul I.

Confluence is a collaborative wiki.

Likeliness to Recommend

Pros

Shivali M.

Easy to use and very helpful in documenting

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Add Notes

Calendar View

Due Dates

Task Status

Task Categorization

Add Attachments

Task Reporting

Notifications

Task Prioritization

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support