
What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Continually Improving Product
- Reliable
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Add Notes
Calendar View
Due Dates
Task Status
Task Categorization
Add Attachments
Task Reporting
Notifications
Task Prioritization
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Confluence Reviews

Carlos Eduardo R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Confluence is your workspace
Likeliness to Recommend
What differentiates Confluence from other similar products?
Save time by turning your team's collective knowledge into easy-to-find answers for everyone, with a flexible workspace that lets you create everything from practical meeting notes to inspiring project plans, confluence comes equipped with best practice templates so you don't have to reinvent the wheel. Get started with ease and maintain consistency across teams and projects.
What is your favorite aspect of this product?
The first section of the template is called Headlines for a reason. It's where you'll share at a glance the most important information you want readers to understand. This can include milestones you've achieved, shortcomings or difficulties preventing you from progressing, any major risks, and other news such as changes in the team. This is a way for people who aren't going to read all the content to see the highlights - it's the time to talk numbers. Use the Business Analysis section to report progress on your top three or four business metrics.
What do you dislike most about this product?
One problem users may face when using Confluence is trying to edit a document while someone else is editing it. Although users can access the reference and save it, they can't see the changes happening that other users are implementing until they refresh their page. Some users have also noted that this can result in lost edits. Some of the components can be a bit complicated to use and configure on pages.
What recommendations would you give to someone considering this product?
Objectives and key results are a phenomenal way to keep the team aligned with measurable goals. But they are even more useful when watching your progress. In the objectives and key results section and supporting staff initiatives, report performance on your top two or three objectives and key results. Specify the objective and add a brief description; then break down the outcomes and related important developments. You don't need to cover all the details here: you can use the expanded sections to link to Jira tickets on objectives and key results for anyone who wants more information.
Pros
- Reliable
- Performance Enhancing
- Caring
- Respectful
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Tori A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
I would always choose Confluence again!
Likeliness to Recommend
What differentiates Confluence from other similar products?
We are currently using it to store and share our project documents with our colleagues and superiors and it has been of great benefit due to a vast improvement in our workflow, information distribution, communication and internal collaboration. It's nice to have such an extraordinarily amazing resource as Atlassian Confluence.
What is your favorite aspect of this product?
I like Confluence for its ease of use, user interface simplicity and other operational features that allow for more organized and efficient management of documents within a single space; which has helped promote collaboration and improve information flows exponentially. Atlassian Confluence has a good support staff and the cost of this product does not escape our budget at all.
What do you dislike most about this product?
It is not the most intuitive or user-friendly software, but with practice you will overcome the learning curve and take advantage of its many benefits.
What recommendations would you give to someone considering this product?
Atlassian Confluence is here to stay because of its ease of use and the practical way it connects teams and improves the flow of information and documents. We can take great advantage of its ability to manage documents, make information flow better and keep teams connected to ensure high productivity and good results. I would highly recommend this software.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Inspires Innovation
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Nachiket P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
The Best Team Workspace for a Product Firm
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence differentiates itself from the rest of the products similar to it by providing unique features like Presentation mode for its templates (which themselves are sourced from best-in-class Product firms).
What is your favorite aspect of this product?
Confluence hosts a whole lot of great features, such as Spaces, Access management, document upload, and on-platform editing among others. But. the feature I like the most is the Templates. Our Product team at ZS uses readily available templates of Creative Brief, Product Requirements, and Product Roadmap for goal planning, requirement gathering & requirement documentation, and roadmap planning respectively. The best thing is we replicate these templates as-is for all the products in our product portfolio and this helps maintain the standardization of the documents.
What do you dislike most about this product?
There is nothing that I dislike about Confluence. The only thing which I would suggest is that Confluence pages are cluttered with information, providing too many things for the user to explore on the first try, which becomes intimidating. Maybe the Overview page of a Space could be simplified further and a help guide link could be provided to understand the host of features provided in detail.
What recommendations would you give to someone considering this product?
I would recommend every team working on building Products use Confluence for team management and knowledge sharing. It has all the things that a team needs - starting from something as simple as a place to capture meeting notes to something as important as a template to prepare a detailed roadmap of the product involving goals and budget constraints among others. It will help increase transparency and increase team efficiency by at least 50%.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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