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Atlassian

Confluence

Composite Score

9.3 /10

CX Score

9.5 /10

110 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Task Management category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Respectful
Helps Innovate

Feature Ratings

Average 88

Task Assignment

List Tasks

Due Dates

Add Notes

Task Status

Calendar View

Task Reporting

Task Categorization

Add Attachments

Notifications

Task Prioritization

Vendor Capability Ratings

Average 88

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Sanjeev K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use and helpful in documenting anything

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It is very helpful to document any feature, making onboarding documents for new hires

What is your favorite aspect of this product?

It is very helpful in building a culture of open teamwork

What do you dislike most about this product?

Nothing, i like everything about it

What recommendations would you give to someone considering this product?

It is a great product to have. Go for it

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Isabella H.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ivan C.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

The go-to Knowledge Management Platform

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is a perfect tool for Knowledge Management and Document Management, they are well integrated with JIRA on task management which allows documentation seamlessly.

What is your favorite aspect of this product?

Seamless integration with JIRA, faster document development.

What do you dislike most about this product?

The mobile version of Confluence is not that friendly, would hope to see that get improved over time.

What recommendations would you give to someone considering this product?

If you are considering adopting Confluence for Knowledge Management, and have JIRA in place currently, this product will make your life a whole lot easier. Confluence has a rather short coming on its mobile version so if that is something you are heavily evaluating, please see if Mobile version is much needed.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Confluence Ratings

92 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Task Status Ability to display current status of tasks

Calendar View See tasks by due date in calendar view or Gantt view

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Prioritization Ability to assign a priority to tasks.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Knowledge Management

Document Management

Confluence Reviews

Sanjeev K.

Easy to use and helpful in documenting anything

Likeliness to Recommend

Pros

Isabella H.

Likeliness to Recommend

Pros

Ivan C.

The go-to Knowledge Management Platform

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Due Dates

Add Notes

Task Status

Calendar View

Task Reporting

Task Categorization

Add Attachments

Notifications

Task Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Vendor Support