Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

160 Reviews Write a Review

Claim Software

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Confluence won the following awards in the Knowledge Management category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Multiple File Type Support

API Integration

Intelligent Search

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Melissa M.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Knowledge sharing without boundaries.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence's vast integration with my favourite work apps . Greatly aids my effectiveness in the workplace. By streamlining Confluence with some of my favourite work software tools, I find it smooth and straightforward referencing content from other tools on my Confluence notes without leaving the Confluence interface.

What is your favorite aspect of this product?

I like Confluence Spaces. Confluence Spaces gives me realtime access to whiteboards, pages, to-do lists etc Giving me complete control to organise my most valuable content into meaningful categories or folders. It serves as my personal brainstorming corner and makes my most valuable work information easier to find.

What do you dislike most about this product?

The search function is not as accurate as I would like. Also, it took me a while to learn how to effectively group similar documents and pages together on Confluence.

What recommendations would you give to someone considering this product?

Perhaps, not a necessity but it's a platform that I believe adds value to most modern teams and departments.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Sahil K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Best product to maintain project related documents

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Haven't used any other product other than Confluence, so can't really what really differentiates Confluence from other products. But I can assure that it is one of the best product for maintaining documents at one place so that everyone within the organization can access it.

What is your favorite aspect of this product?

I really like the feature that everyone within the organization who has the access to the document can collaborate on it.

What do you dislike most about this product?

Nothing to dislike about this product.

What recommendations would you give to someone considering this product?

Confluence is one of the best product for maintaining documents at one place so that everyone within the organization can access it. Every organization should use it. It is a very useful and important product.

Pros

Reliable
Performance Enhancing
Saves Time
Fair

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great product for KT in corporate

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence distinguishes itself by fostering seamless knowledge sharing and collaboration, empowering teams to create and organize content effortlessly. Its integration with Jira and other Atlassian tools streamlines project documentation and enhances cross-team communication. With customizable templates and an intuitive interface,

What is your favorite aspect of this product?

I find Confluence's ability to facilitate seamless knowledge sharing and collaboration particularly valuable. Its intuitive interface and integration with other Atlassian tools enhance productivity and foster innovation within teams.

What do you dislike most about this product?

Some users may find the learning curve associated with mastering Confluence's features and customization options challenging. Additionally, occasional performance issues or bugs could disrupt workflow efficiency, impacting user experience negatively.

What recommendations would you give to someone considering this product?

When considering Confluence, prioritize open communication to understand team needs. Invest in user training for effective utilization. Continuously adapt features to match evolving workflows.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Melissa M.

Knowledge sharing without boundaries.

Likeliness to Recommend

Pros

Sahil K.

Best product to maintain project related documents

Likeliness to Recommend

Pros

Nabeel s.

Great product for KT in corporate

Likeliness to Recommend

Pros

Most Popular Confluence Comparisons

HubSpot Service Hub

Freshdesk

Zendesk for Service

Zoho Desk

Guru

KnowledgeOwl

Feature Ratings

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Multiple File Type Support

API Integration

Intelligent Search

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support