Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

86

Workflow and Approval Management

84

Version Control

84

Configurable Knowledge Repository

84

Multiple File Type Support

84

API Integration

83

Intelligent Search

83

Cataloging

83

Rich Text Editor

83

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 84

Business Value Created

88

Ease of Implementation

88

Quality of Features

85

Ease of Customization

84

Ease of Data Integration

84

Availability and Quality of Training

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Confluence Reviews

Clifton J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Confluence simplifies the organizational hierarchy

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence excels at arranging documents and information packets for quick access at all levels of an organization. The site is useful for businesses of all sizes to maintain efficiency and accuracy.

What is your favorite aspect of this product?

Confluence aids businesses in maintaining order and providing a centralized location where employees may find the information they require. The site acts as a central repository for all relevant materials, thus resolving the issue of scattered storage.

What do you dislike most about this product?

The learning curve for Confluence is a bit steep, and some of the features don't feel as polished as they could be. Once you get the hang of it, the site is quite user-friendly.

What recommendations would you give to someone considering this product?

All of our development's designs and testing plans are uploaded to Confluence, and the corresponding Jira task is linked from there. This facilitates a comprehensive review of the project's code history to identify any new contributors.

Pros

  • Helps Innovate
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Michael B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Best teamwork software available

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The utility of Confluence is high. It has several potential applications, including but not limited to document creation, project collaboration, knowledge management, and the development of private wikis. Many common operations can be automated or made much easier by using the program's extensive library of premade templates and macros.

What is your favorite aspect of this product?

Easy to use, and a solid option for businesses of all sizes in need of a document management system. If you have a responsibility to maintain control over papers and their content, the various security options, the ability to share with multiple audiences, and the availability of document review workflows may all prove valuable.

What do you dislike most about this product?

Not the most aesthetically pleasing, but after you learn the ins and outs of the program, you can make some quite stunning pages. You must keep in mind that this is a document management system, not a website builder.

What recommendations would you give to someone considering this product?

Restrictions placed on drafts of materials before they are finalized and released to the public. It helps ISO methods of working by keeping a detailed audit trail of all page changes and activity.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Shiva S.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The company can switch from utilizing Google Documents and a disorganized system of folders and documents to one that has tidy departmental spaces, sections, subcategories, etc. Perfect ecosystem integration (Jira, for example); effective system integration with other company systems.

What is your favorite aspect of this product?

The design of tables is quite good. Confluence has a user interface that is simple and easy to use, allowing for better structured and effective administration of documents inside a single place. This has greatly improved information flows and promoted collaboration. The pricing of Atlassian Confluence does not significantly exceed our budget, and it has a competent support team.

What do you dislike most about this product?

Although the software is not the most user-friendly or intuitive, with practice you may get past the learning curve and profit from all of its advantages.

What recommendations would you give to someone considering this product?

Because of how simple it is to use, the useful ways it links teams, and how it enhances the flow of information and documents, Atlassian Confluence is here to stay. To ensure high productivity and positive outcomes, we can greatly benefit from its abilities to organize papers, improve information flow, and keep teams connected. This software comes highly recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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