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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

166 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Respectful
Fair

Feature Ratings

Average 83

Role-Based Access

Version Control

Configurable Knowledge Repository

Workflow and Approval Management

Multiple File Type Support

Intelligent Search

API Integration

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Will J.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Required tool to quickly meet ISO standards for QA

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

This is an industrial grade documentation and storage solution

What is your favorite aspect of this product?

It is very customizable, to the point of distraction! Plan what you need before you experiment with setup.

What do you dislike most about this product?

Its tricky to remove past configurations which clutter up the options and can make it confusing when getting started.

What recommendations would you give to someone considering this product?

If you can get an experienced user to help set up your configuration, this is well worth the time and effort.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Derek P.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Intuitive design with many integrations to use

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

What most differentiates Confluence from others is the number of customizations you can perform to a page along with to the text.

What is your favorite aspect of this product?

Confluence is the market leader. Therefore, the support and continuous development of the product is incomparable to others. Integrations are abundant, making it easy to integrate other third-party platform information into pages.

What do you dislike most about this product?

None that I can currently think of.

What recommendations would you give to someone considering this product?

Take time and learn the best practices by visiting example pages. In addition, understand the breadth of available plug-ins and integrations one can use to better power your knowledge base.

Pros

Reliable
Trustworthy
Caring
Altruistic

Cons

Security Frustrates
Commodity Features
Less Performance Enhancing

Ali A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great tool for document management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence integrates with a wide range of other tools, such as JIRA, Trello, Slack, and Google Drive, making it easier for teams to work together seamlessly.

What is your favorite aspect of this product?

Confluence offers a variety of collaboration tools that make it simpler for teams to work together and keep track of content changes, such as commenting, real-time editing, and page versioning.

What do you dislike most about this product?

Confluence's inability to support multimedia files like audio and video. Also confluence's pricing is high as compared to similar platforms.

What recommendations would you give to someone considering this product?

Here are some suggestions to consider if you are thinking about using Confluence in your company: 1) Consider Your Needs 2) Think About Integrations 3) Take into account the total cost of ownership

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

99 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Will J.

Required tool to quickly meet ISO standards for QA

Likeliness to Recommend

Pros

Derek P.

Intuitive design with many integrations to use

Likeliness to Recommend

Pros

Cons

Ali A.

Great tool for document management

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Version Control

Configurable Knowledge Repository

Workflow and Approval Management

Multiple File Type Support

Intelligent Search

API Integration

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support