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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

166 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Respectful
Fair

Feature Ratings

Average 83

Role-Based Access

Version Control

Configurable Knowledge Repository

Workflow and Approval Management

Multiple File Type Support

Intelligent Search

API Integration

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Siddharth G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, integrates well within Atlassian

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Ease of use and affordability with reliability

What is your favorite aspect of this product?

Fast and Reliable

What do you dislike most about this product?

The integrations with other products like Draw.io can be improved

What recommendations would you give to someone considering this product?

Definitely consider buying this. It is easy to use and integrates well with other Atlassian products

Pros

Reliable
Caring
Saves Time
Enables Productivity

Jordan D.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great client-based repository and devs ops

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The organization is able to make the change from using Google Docs and a chaotic system of folders and documents to one with neat departmental spaces, categories, subcategories, etc.

What is your favorite aspect of this product?

I appreciate having a clean, well-structured area to record the internal know-how of a company (such as procedures, tools, product knowledge, etc.). Building a network of pages that can be easily linked between and to Jira tickets is a smart idea.

What do you dislike most about this product?

Some formatting requirements can be a pain when you're writing and attempting to get the text just so, or you may be able to achieve it but it'll take you a while to figure out how. To be fair, the inserts don't always have what I'm looking for, but I do agree that there's a great variety.

What recommendations would you give to someone considering this product?

We no longer have to worry about employees leaving with their training and system expertise because to Confluence. We have compiled some resources for new hires and people assuming this position.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Luisa Z.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great tool for knowledgebase documentation!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

This is a super helpful tool to centralize info and have every KB documentation in the same place, so that nothing falls within the cracks.

What is your favorite aspect of this product?

The integration with Jira works perfectly, I love how you can insert different Jira pieces when building out new docs. I love the team collaboration it allows and the real-time work you can do colaboratively as well.

What do you dislike most about this product?

Sometimes you and your teammates end up creating similar resources, so you end up having two version of the same that you have to manually check to see where the duplicates are.

What recommendations would you give to someone considering this product?

If you have a lot of internal documentation that you need to store in a way that can be easily indexed and searched, this is the tool for you!

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

99 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Siddharth G.

Easy to use, integrates well within Atlassian

Likeliness to Recommend

Pros

Jordan D.

Great client-based repository and devs ops

Likeliness to Recommend

Pros

Luisa Z.

Great tool for knowledgebase documentation!

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Version Control

Configurable Knowledge Repository

Workflow and Approval Management

Multiple File Type Support

Intelligent Search

API Integration

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support