
What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Reliable
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Version Control
Configurable Knowledge Repository
Workflow and Approval Management
Multiple File Type Support
Intelligent Search
API Integration
Cataloging
Rich Text Editor
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
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Confluence Reviews

Imran Noon D.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2023
Fantastic and Incredible Product, Super Happy
Likeliness to Recommend
What differentiates Confluence from other similar products?
It is easier to get started with as compared to share point, and user interface is more friendly
What is your favorite aspect of this product?
The intuitiveness of the interface, easy organization of content makes navigation super easy.
What do you dislike most about this product?
I don't think so if I dislike anything, this is one of my favorite tool so far.
What recommendations would you give to someone considering this product?
If you are a small and medium-scale enterprise and really want to avoid the hassle of onboarding and training, confluence is your tool. It eliminates all complexities as compared to other tools available in the Market.
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
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Fabiana M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Manage your files from wherever you are
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is a secondary tool that we use in our company in order to complement our Jira software, through Confluence we perform various tasks and activities that have to do with the creation of all types of content from statistical to multimedia, supporting in a great way all the activities we do in Jira. All the documentation of our company is managed through Confluence in an orderly and efficient way.
What is your favorite aspect of this product?
Due to the large amount of data and private files we handle we love the two-step verification login option, which keeps us quite calm about the safekeeping of our information, the tagging of people is quite useful as we can even leave comments at the end for the person in question that we require to review the files. We can create standard procedures that help us save a lot of time for us and our clients.
What do you dislike most about this product?
We would like to have more editing options in the tables, this in order to better convey the ideas and information that we are raising in them and that is much easier to understand. The style of the tool is a bit restricted, we would like it to be more editable to adapt it to the image changes that may be taking effect in the company. Editing files in real time with teams is a much missed option.
What recommendations would you give to someone considering this product?
For small and medium companies that need to continuously monitor the information is the most useful thing that exists in the market, however, for teamwork in real time files is not very useful, in the future if this option is applied could become indispensable in many companies. The customer service is outstanding, maintains a great cordiality and help us in short periods of time with the solutions we need.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Inspires Innovation
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Jannat ul I.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Confluence is a collaborative wiki.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is a cutting-edge platform for collaborative document editing without sending copies. The ability to create templates is valuable. It's easy to use because input and content creation is simple, security and access are customizable, and it has many add-ons and plugins for integration with other software. Confluence is ideal for internal and external content sharing, our company's hub, and the best online document editor. It is used externally to share customer documentation, online help, and integration specifications on our product platform. That is a unique tool.
What is your favorite aspect of this product?
Confluence is a collaborative wiki that simplifies project planning, editing, multiple notes, task assignments, and feedback. It centralizes meetings, decisions, PRD, sprints, and outside documents. Confluence can organize and locate a lot of project documentation that is customizable and accessible to stakeholders and clients. Its intuitive user interface allows any PC user to use it and produce good results. Its intuitive user interface allows any PC user to use it and produce good results. The solution showed us where we were doing well and failing, helping us make better decisions.
What do you dislike most about this product?
Confluence's interface is confusing, and the preview function has issues rendering pages with scripts embedded within them. The fact that even a single corrupt page can bring an entire file to a halt is hugely frustrating to me. Unfortunately, it's not always clear which links go to which page in Confluence, given that the same page can have both long and short URLs.
What recommendations would you give to someone considering this product?
Confluence is not software for managing things; it is a place to store information. It integrates many productivity-boosting third-party platforms, and it manages documents instantly. It is scalable and flexible, and this platform optimizes collaboration. I would recommend it to other people.
Pros
- Enables Productivity
- Effective Service
- Caring
- Saves Time
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