Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

86

Version Control

85

Workflow and Approval Management

84

Configurable Knowledge Repository

84

Multiple File Type Support

84

Intelligent Search

83

API Integration

83

Cataloging

83

Rich Text Editor

82

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 84

Business Value Created

88

Ease of Implementation

88

Quality of Features

85

Ease of Customization

84

Ease of Data Integration

84

Ease of IT Administration

84

Availability and Quality of Training

84

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Confluence Reviews

Vic S.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Emily B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

All-in-one collaboration platform

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.

What is your favorite aspect of this product?

Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.

What do you dislike most about this product?

There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.

What recommendations would you give to someone considering this product?

If an organization's goal is to increase productivity by 50 percent, then Atlassian Confluence is the tool to use since it facilitates the creation of several shared workspaces and the exchange of ideas among employees. Workflow and productivity will both increase because to the platform's ability to centralize and standardize a variety of tools and processes.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Babu S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Software for Document Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I feel that confluence has a very good user interface and user friendliness. These two allows users to explore the pages on their own and an absolute beginner can become an expert in less period of time.

What is your favorite aspect of this product?

The ability to track version control without ease and add multiple sources/ charts makes the users to prefer confluence over other softwares

What do you dislike most about this product?

There is no specific dislikes for this product. I am happy to use confluence for the rest of my life ( If given an option )

What recommendations would you give to someone considering this product?

Please read the community pages and understand the product before buying it. The product has more capabilities than we can imagine

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Inspires Innovation

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