Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

86

Version Control

85

Workflow and Approval Management

84

Configurable Knowledge Repository

84

Multiple File Type Support

84

Intelligent Search

83

API Integration

83

Cataloging

83

Rich Text Editor

82

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 84

Business Value Created

88

Ease of Implementation

88

Quality of Features

85

Ease of Customization

84

Ease of Data Integration

84

Ease of IT Administration

84

Availability and Quality of Training

84

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Confluence Reviews

Jaime M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It´s a wonderful product

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

the integration of the tools (the marketplace) is much more solid than other solutions

What is your favorite aspect of this product?

carrying out the day the different tasks in an organized way

What do you dislike most about this product?

Can be a bit confusing at first

What recommendations would you give to someone considering this product?

I don't know what to recommend

Pros

  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Fair

Ramsay L.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

The most complete and efficient query base!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

One of the uses that this tool has had within my organization is as a base for internal and external consultation and has been very useful in providing quick solutions to problems and incidents that arise with the products and services we offer. The flow of information has been another factor greatly improved with the acquisition of this tool; it is a great ally to store, refresh, and consult the documentation of the organization's projects, products, and services.

What is your favorite aspect of this product?

I love the way I can collaborate with my colleagues through Confluence and how the whole team can contribute and organize information within the environment; it serves to complement each other. Its storage capacity and access to accumulated knowledge make it comparable to wiki tools; it has a perfect knowledge base. Another thing I like about this tool's its ability to integrate with numerous external tools to extend its reach and functionality within the organization.

What do you dislike most about this product?

The only thing this tool has against it is its limitations when integrating with third-party tools; other than that, I can't find anything I don't like about Confluence.

What recommendations would you give to someone considering this product?

Confluence is one of the best tools for managing and using information; it has an exemplary user interface, easy to understand and easy to use, and the incorporation of new personnel is fast. I recommend it because it is an excellent resource for any company.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Confluence is an amazing application for databases

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Enables sharing and insights across totally different departments. Ability to check content in alternative departments. The ability for all users to own public access to make their content. The option to insert different pages or documents makes it easier to stay in confluence and not ought to toggle to different applications.

What is your favorite aspect of this product?

I realize Confluence is simple to use for collecting my thoughts, documents, research, and providing resources to my company. It’s easy to feature content, however additionally easy to share links and find what I want with the handy dandy search functionality. I will simply create a page or space private, limit the audience or open it up to everyone. Simple to manage access. I love how individuals who have view-only access will post comments/questions regarding content while not messing up my work.

What do you dislike most about this product?

Documents format is often fiddly and problematic. Generally, we discover ourselves in a situation, where we simply use basic document formatting to avoid spending overtime attempting to urge additional advanced formatting in place. There’s no method of period collaboration when editing documents in Confluence. This can be a typical feature for Google Drive, and Confluence would heavily advantage of} having the same system in place. The general interface isn’t precisely the most user-friendly. We had multiple cases of team members complaining about how much difficult its interface is and requesting additional training.

What recommendations would you give to someone considering this product?

With all its limitations, I would suggest using Confluence to about each organization that needs a tool for advanced documentation control. By default, it’s a software system for team collaboration, however, it can of course do far more than simply that. With just a bit of additional effort, you’ll implement integration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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