
What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Reliable
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Version Control
Workflow and Approval Management
Configurable Knowledge Repository
Multiple File Type Support
Intelligent Search
API Integration
Cataloging
Rich Text Editor
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
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Confluence Reviews

Jaime M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
It´s a wonderful product
Likeliness to Recommend
What differentiates Confluence from other similar products?
the integration of the tools (the marketplace) is much more solid than other solutions
What is your favorite aspect of this product?
carrying out the day the different tasks in an organized way
What do you dislike most about this product?
Can be a bit confusing at first
What recommendations would you give to someone considering this product?
I don't know what to recommend
Pros
- Enables Productivity
- Trustworthy
- Inspires Innovation
- Fair
Please tell us why you think this review should be flagged.
Ramsay L.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2022
The most complete and efficient query base!
Likeliness to Recommend
What differentiates Confluence from other similar products?
One of the uses that this tool has had within my organization is as a base for internal and external consultation and has been very useful in providing quick solutions to problems and incidents that arise with the products and services we offer. The flow of information has been another factor greatly improved with the acquisition of this tool; it is a great ally to store, refresh, and consult the documentation of the organization's projects, products, and services.
What is your favorite aspect of this product?
I love the way I can collaborate with my colleagues through Confluence and how the whole team can contribute and organize information within the environment; it serves to complement each other. Its storage capacity and access to accumulated knowledge make it comparable to wiki tools; it has a perfect knowledge base. Another thing I like about this tool's its ability to integrate with numerous external tools to extend its reach and functionality within the organization.
What do you dislike most about this product?
The only thing this tool has against it is its limitations when integrating with third-party tools; other than that, I can't find anything I don't like about Confluence.
What recommendations would you give to someone considering this product?
Confluence is one of the best tools for managing and using information; it has an exemplary user interface, easy to understand and easy to use, and the incorporation of new personnel is fast. I recommend it because it is an excellent resource for any company.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Millie I.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Confluence is an amazing application for databases
Likeliness to Recommend
What differentiates Confluence from other similar products?
Enables sharing and insights across totally different departments. Ability to check content in alternative departments. The ability for all users to own public access to make their content. The option to insert different pages or documents makes it easier to stay in confluence and not ought to toggle to different applications.
What is your favorite aspect of this product?
I realize Confluence is simple to use for collecting my thoughts, documents, research, and providing resources to my company. It’s easy to feature content, however additionally easy to share links and find what I want with the handy dandy search functionality. I will simply create a page or space private, limit the audience or open it up to everyone. Simple to manage access. I love how individuals who have view-only access will post comments/questions regarding content while not messing up my work.
What do you dislike most about this product?
Documents format is often fiddly and problematic. Generally, we discover ourselves in a situation, where we simply use basic document formatting to avoid spending overtime attempting to urge additional advanced formatting in place. There’s no method of period collaboration when editing documents in Confluence. This can be a typical feature for Google Drive, and Confluence would heavily advantage of} having the same system in place. The general interface isn’t precisely the most user-friendly. We had multiple cases of team members complaining about how much difficult its interface is and requesting additional training.
What recommendations would you give to someone considering this product?
With all its limitations, I would suggest using Confluence to about each organization that needs a tool for advanced documentation control. By default, it’s a software system for team collaboration, however, it can of course do far more than simply that. With just a bit of additional effort, you’ll implement integration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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