Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

160 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Multiple File Type Support

API Integration

Intelligent Search

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Yeni O.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Reliable knowledge management software.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Amongst the standout quality of Confluence is the synchronization that exists between this software and Jira, Since Jira is the first project management software of choice at my department. Connecting Confluence with Jira, enables my department to map project requirements and objectives domiciled on Confluence to our day to day project work on Jira. Allowing for better visualizations for departmental projects.

What is your favorite aspect of this product?

One of my major goals as a product designer when adopting software tools is how easy it is for my teammates to be able to use a software quickly, otherwise known as learning curve. From department-wide experience, we've had cases where new teammates were able to get to work using Confluence at a basic level, almost from their first attempt of using this tool. Confluence's adaptation of visual data representations across its interface is a lovable aspect of my experience with this software tool. This visual data representation approach makes it more intuitive for users to find their way across Confluence.

What do you dislike most about this product?

The biggest criticism I have towards Confluence is that it is not a full fledged project management tool for software development projects. It lacks critical tools for tracking bugs, or managing the full development cycle for software projects. Therefore, within the context of my department at work, we utilize Confluence strictly for knowledge management of departmental-wide software projects.

What recommendations would you give to someone considering this product?

I will advice would-be users to pair Confluence with Jira, since this has been the adopted option at my company.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Lakshmi S.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Good Knowledge base platform

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Friendly user Interface, Version Control, Collaboration with Third-party apps. Role based access along with Collaboration with teams.

What is your favorite aspect of this product?

Independent spaces for employees and teams, pre-loaded templates, Real time collaboration and @ notifications making easy to work

What do you dislike most about this product?

I don't think I dislike confluence. compared to other apps confluence is great in UI and collaboration.

What recommendations would you give to someone considering this product?

Great choice if your looking for documenting the Process, Knowledge sharing across the teams, or company wide. A centralised Knowledge sharing platform.

Pros

Saves Time
Security Protects
Helps Innovate
Continually Improving Product

Sravan Kumar K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to document and share

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

integration with Jira and other third-party apps. space-based control and version control in case of restoration.

What is your favorite aspect of this product?

Integration with third-party apps makes our job easier.

What do you dislike most about this product?

Nothing i dislike

What recommendations would you give to someone considering this product?

if you are looking for a tool to document and store in different spaces for the different teams, go for confluence. it has the best version control in case of mistakes.

Pros

Saves Time
Helps Innovate
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Yeni O.

Reliable knowledge management software.

Likeliness to Recommend

Pros

Lakshmi S.

Good Knowledge base platform

Likeliness to Recommend

Pros

Sravan Kumar K.

Easy to document and share

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Multiple File Type Support

API Integration

Intelligent Search

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support