Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

160 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Multiple File Type Support

API Integration

Intelligent Search

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Scott B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Intuitive and reliable.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence seamlessly integrates with other Atlassian products like Jira, Trello, and Bitbucket.

What is your favorite aspect of this product?

Users can create spaces for different teams or projects and organize pages within them to maintain a clear structure.

What do you dislike most about this product?

Confluence can be expensive, especially for larger teams or organizations.

What recommendations would you give to someone considering this product?

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Christian C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic to keep up a knowledge database

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence is easy to use and maintain in the cloud or server app.

What is your favorite aspect of this product?

The Jira integration, the dashboard and add-ons you cant get.

What do you dislike most about this product?

Comment management in Confluence has missing features like no list of comment or in page-edit mode there is no comment list.

What recommendations would you give to someone considering this product?

Confluence is free to use for up to ten users, check it out to see if it is a good fit for your team

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mai S.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excels in organization and documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence supports the creation of a knowledge base from scratch. It helps not to lose the efforts of teams in previous projects, documenting them and adding them to the knowledge base to enable us to benefit from them and build on them again.

What is your favorite aspect of this product?

I love the idea of easy collaboration that Confluence adopts, it simplifies the preparation of documents for any project. With Confluence, there is an ideal text editor and many templates that make team documents unified and error-free, organized and easy to document. I like the ability to access or share documents with additional teams. I liked the ease of creating advanced panels that enable us to display all the details and support them with charts, and benefit from automation to update them automatically.

What do you dislike most about this product?

The negatives of Confluence are negligible, the interface is organized, easy to use, and searching to access any information is done quickly through many options.

What recommendations would you give to someone considering this product?

Confluence is an essential tool for anyone who wants to ensure the continuity of knowledge documentation and maintain the smoothness of its dissemination and access within their team or organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Version Control Tracking of document versions with each iteration of document changes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Document Management

Confluence Reviews

Scott B.

Intuitive and reliable.

Likeliness to Recommend

Pros

Christian C.

Fantastic to keep up a knowledge database

Likeliness to Recommend

Pros

Mai S.

Excels in organization and documentation

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Workflow and Approval Management

Version Control

Configurable Knowledge Repository

Multiple File Type Support

API Integration

Intelligent Search

Cataloging

Rich Text Editor

Reporting and Analytics

Multi-Language Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support