Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10
Confluence
8.8 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Knowledge Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 83

Role-Based Access

86

Workflow and Approval Management

84

Version Control

84

Configurable Knowledge Repository

84

Multiple File Type Support

84

API Integration

83

Intelligent Search

83

Cataloging

83

Rich Text Editor

83

Reporting and Analytics

82

Multi-Language Support

81

Vendor Capability Ratings

Average 84

Business Value Created

88

Ease of Implementation

88

Quality of Features

85

Ease of Customization

84

Ease of Data Integration

84

Availability and Quality of Training

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Vendor Support

83

Confluence Reviews

Ahikam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

One easily accessible source of knowledge

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence simplifies quick browsing of important pages and efficient sorting of information. It excels at creating a clear path for knowledge sharing between team members. I love the fact that it fosters collaboration, creates versatile tracking methods, and always has open channels for feedback, which helps manage our knowledge base and create and document reports.

What is your favorite aspect of this product?

The best thing about Confluence is the card system, where any member can create a card with tasks and send it to members to ensure it is updated and documented as required. I love the tagging and commenting features, which enhance our understanding of the content within each card. I also like the ease of creating forms and reports, and the ease of sharing them and documenting comments on them.

What do you dislike most about this product?

There are no downsides to Confluence, it's easy to learn and surprisingly useful.

What recommendations would you give to someone considering this product?

I recommend Confluence as it greatly improves the knowledge base and delivers impressive results to any team that takes advantage of its features as required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matt E.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

A good option and always getting better

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence remains an easy to use, feature rich document and knowledge management platform that continually improves but always leaves something to be desires in the editing experience that makes me wish I were in Google Docs.

What is your favorite aspect of this product?

I love easy of organization of the docs, the life-saving version history and the ever improving ability to format different types of content like tables and lists.

What do you dislike most about this product?

I still find the editing experience clunky, less intuitive and less attractive than Google Docs, but it's so much better than it used to be a few years ago.

What recommendations would you give to someone considering this product?

It really makes sense at an enterprise scale and even smaller and if you're using Jira, it's a great integrated compliment.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prerna G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very popular and works great with Jira

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Since its from Atlassian which already has a Jira for issue tracking and project management and is very popular especially for engineering teams and since it has nice integration with Jira and engineering team has lot of documents(design documents, notes, knowledge articles) to manage, which requires good RTE(rich text editor) and also works a lot with Jira, so it works great for the software teams to manage their project documents.

What is your favorite aspect of this product?

In the document, you can easily collaborate also by commenting and resolving them, this is used by my team for the design document which goes through various edits based on the comments and suggestion by other team members.

What do you dislike most about this product?

Atlassian products search in general is not good, whether its searching for issues in Jira or searching for relevant document in Confluence, in jira, you can still use JQL and save it but Confluence is like a website and its full text search lots of time doesn't bring the fresh and relevant search results.

What recommendations would you give to someone considering this product?

if you are already using Jira than go for Confluence but if you are not using jira, have some comparison and ask other team members of other document management software and take their feedback before finalising anything as this is difficult to change later.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Includes Product Enhancements

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