
What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Reliable
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Workflow and Approval Management
Version Control
Configurable Knowledge Repository
Multiple File Type Support
API Integration
Intelligent Search
Cataloging
Rich Text Editor
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
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Confluence Reviews
Ahikam K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2024
One easily accessible source of knowledge
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence simplifies quick browsing of important pages and efficient sorting of information. It excels at creating a clear path for knowledge sharing between team members. I love the fact that it fosters collaboration, creates versatile tracking methods, and always has open channels for feedback, which helps manage our knowledge base and create and document reports.
What is your favorite aspect of this product?
The best thing about Confluence is the card system, where any member can create a card with tasks and send it to members to ensure it is updated and documented as required. I love the tagging and commenting features, which enhance our understanding of the content within each card. I also like the ease of creating forms and reports, and the ease of sharing them and documenting comments on them.
What do you dislike most about this product?
There are no downsides to Confluence, it's easy to learn and surprisingly useful.
What recommendations would you give to someone considering this product?
I recommend Confluence as it greatly improves the knowledge base and delivers impressive results to any team that takes advantage of its features as required.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Matt E.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jun 2024
A good option and always getting better
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence remains an easy to use, feature rich document and knowledge management platform that continually improves but always leaves something to be desires in the editing experience that makes me wish I were in Google Docs.
What is your favorite aspect of this product?
I love easy of organization of the docs, the life-saving version history and the ever improving ability to format different types of content like tables and lists.
What do you dislike most about this product?
I still find the editing experience clunky, less intuitive and less attractive than Google Docs, but it's so much better than it used to be a few years ago.
What recommendations would you give to someone considering this product?
It really makes sense at an enterprise scale and even smaller and if you're using Jira, it's a great integrated compliment.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Prerna G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Very popular and works great with Jira
Likeliness to Recommend
What differentiates Confluence from other similar products?
Since its from Atlassian which already has a Jira for issue tracking and project management and is very popular especially for engineering teams and since it has nice integration with Jira and engineering team has lot of documents(design documents, notes, knowledge articles) to manage, which requires good RTE(rich text editor) and also works a lot with Jira, so it works great for the software teams to manage their project documents.
What is your favorite aspect of this product?
In the document, you can easily collaborate also by commenting and resolving them, this is used by my team for the design document which goes through various edits based on the comments and suggestion by other team members.
What do you dislike most about this product?
Atlassian products search in general is not good, whether its searching for issues in Jira or searching for relevant document in Confluence, in jira, you can still use JQL and save it but Confluence is like a website and its full text search lots of time doesn't bring the fresh and relevant search results.
What recommendations would you give to someone considering this product?
if you are already using Jira than go for Confluence but if you are not using jira, have some comparison and ask other team members of other document management software and take their feedback before finalising anything as this is difficult to change later.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
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