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Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

207 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 86

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Chiamaka M.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Think Structure, think Confluence

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out for its deep integration with Jira, making it ideal for teams that need seamless documentation alongside Agile project tracking.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its structured page hierarchy, which makes organizing and navigating documentation across teams intuitive and scalable.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

If you're considering Confluence, establish a clear content structure from the start — define spaces, page templates, and naming conventions early to keep documentation organized and scalable as your team grows.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Immaculata C.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Collaboration with Powerful Integration

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Unlike simpler note-taking tools, Confluence provides structured spaces, version control, and hierarchical organization for long-term documentation

What is your favorite aspect of this product?

My favourite aspects of Confluence is its structured knowledge management, which allows teams to organize, document, and collaborate efficiently. Unlike traditional document-sharing tools, Confluence provides hierarchical spaces, version control, and AI-powered automation, making it ideal for long-term content management.

What do you dislike most about this product?

Complex Setup & Learning Curve

What recommendations would you give to someone considering this product?

If you are considering using confluence use this features, 1) Automate Routine Tasks Reduce manual effort with AI-powered automation for content creation, notifications, and workflow management. 2) Maximize Integrations: If your team uses Jira, Trello, or Slack take advantage of Confluence’s seamless integrations to enhance workflows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bassey E.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

A Robust Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence stands out from other collaboration tools due to its deep integration with other Atlassian products like Jira, making it a powerful platform for teams working on software development and project management.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its seamless integration with other Atlassian tools like Jira.

What do you dislike most about this product?

What I dislike most about Confluence is the sometimes overwhelming complexity for new users.

What recommendations would you give to someone considering this product?

I would recommend that anyone considering Confluence take the time to properly set up and organize their space from the start.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Knowledge Management

Document Management

Confluence Reviews

Chiamaka M.

Think Structure, think Confluence

Likeliness to Recommend

Pros

Immaculata C.

Collaboration with Powerful Integration

Likeliness to Recommend

Pros

Bassey E.

A Robust Collaboration Tool

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support