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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

84

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

Gisel B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Confluence: simplifying marketing workflows

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence's collaboration is the most distinguishing feature among its competition. The possibility for multiple team members to make changes simultaneously is a perfect facilitator for true teamwork that can be done very quickly. Furthermore, the software has a very efficient search tool that not only helps to find the information across all spaces and pages but also ensures that no ideas are lost. The plugin's level of flexibility is unequal; you can match it to the particular style of marketing workflow.

What is your favorite aspect of this product?

Using the software's commenting and @mention features has brought about a pleasant change in the way quick feedback loops and decision-making have been done. Most of our emails and themes were reduced as most of the discussions and the process of approvals directly happened on the relevant Confluence pages. This not only hastened the completion of our activities but also made the decision-making process and the reasons for which the decisions were taken clearly traceable.

What do you dislike most about this product?

However, this initial adjustment was accompanied by a tough time for the team, as they had to get used to the new technology. The long-term interests, however, have been overwhelming.

What recommendations would you give to someone considering this product?

An extensive campaign center complete with the strategy document, content calendar, asset library, and stakeholder updates was developed using Confluence. This method actually had the quality creatively across the different departments, and thus it was possible for all! The Confluence integration with other tools in our marketing stack, like Jira for task management and Trello for agile marketing sprints, facilitated the workflow. Therefore, the whole system has been connected in every way, thus enabling the information to be shared and productivity to increase.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gabriel F.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

it goes without saying that such a tool is simply

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

The key difference of Confluence is that it can be used to generate and distribute documentation with others. We should be able to work on creating, editing, as well as reviewing documents with our colleagues, and this has enhanced our working efficiency significantly.

What is your favorite aspect of this product?

It gives me great joy to write in Confluence because of the vast ways it allows me to tailor the platform. This saves me and my team time to work with, because I have the ability customize it to our project and team, meaning everything is in one place and I don’t have to jump between different applications!

What do you dislike most about this product?

But there is one thing which I don’t like in Confluence – it can be quite confusing for those who use different tools, but not this type. However, one need some practice and requires some time constantly, to become familiar with the operations of the device.

What recommendations would you give to someone considering this product?

All in all, I would recommend Confluence to any team which is in a constant search of project managing tool. It also has Collaboration, Customization, Efficiency and Information Management features that are very useful in any company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Maria Andrea S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Increases Team Collaboration Potential

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out for its ability to connect dispersed knowledge across the organization, its integration with other tools in the Atlassian suite, such as Jira and Trello, and its document change tracking and review functionality. In our organization, we use Atlassian Confluence to foster cross-team collaboration and centralize content creation and management.

What is your favorite aspect of this product?

I like it because it allows the creation of documents, tables, charts, graphs, mind maps, among others, all in one place. The software addresses the business problems of miscommunication and information sharing by allowing users to create, organize and share content in real time.

What do you dislike most about this product?

The interface can be overwhelming for new users, and there may be some performance issues with the software in certain circumstances.

What recommendations would you give to someone considering this product?

While Atlassian Confluence is best suited for specific scenarios, we believe Atlassian Confluence is suitable for teams that need to centralize information and foster real-time collaboration

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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