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Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

210 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 86

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Ali A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great tool for document management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence integrates with a wide range of other tools, such as JIRA, Trello, Slack, and Google Drive, making it easier for teams to work together seamlessly.

What is your favorite aspect of this product?

Confluence offers a variety of collaboration tools that make it simpler for teams to work together and keep track of content changes, such as commenting, real-time editing, and page versioning.

What do you dislike most about this product?

Confluence's inability to support multimedia files like audio and video. Also confluence's pricing is high as compared to similar platforms.

What recommendations would you give to someone considering this product?

Here are some suggestions to consider if you are thinking about using Confluence in your company: 1) Consider Your Needs 2) Think About Integrations 3) Take into account the total cost of ownership

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Ken J.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Confluence: For collaboration and documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence supports collaboration and information sharing among team members. It also integrates with a wide range of tools and services that helps teams streamline their workflows and also improve productivity,

What is your favorite aspect of this product?

Confluence has an intuitive user interface that makes it easy for users to navigate.

What do you dislike most about this product?

Confluence does not offer advanced customization options such as custom fields.

What recommendations would you give to someone considering this product?

One needs to consider the costs and make sure they understand the pricing model before they start using the software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David V.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

An easier way to complete projects in less time

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is tackling all the problems that the past week had before it. 1. Confluence also resolves issues related to new methods of imagining software and utilizing current resources. 2. In addition, they have chosen a direct approach to solve the integration and modernization of corporate collaboration and project management. In less time it makes a vital and necessary tool for our company.

What is your favorite aspect of this product?

fantastic project management solution! There are add-ons from many sources that can be simply connected with the product and have a fair probability of working together as a whole. All of my team members use it to communicate technical expertise or current project-related knowledge. We received a great ROI from the product in terms of productivity because, with its help, we are able to manage different projects at the same time.

What do you dislike most about this product?

My one and only complaint are that when we change a document in space or create a new document, it is quite difficult to delete it effectively. Import and export functionality may also be enhanced and also enabled to import and export documents as Google docs.

What recommendations would you give to someone considering this product?

Users can connect apps to Confluence using templates generated by other applications or other Atlassian products. Users also frequently link Jira and Confluence for more efficient project management. Users may consolidate and simplify project planning by integrating apps with Confluence.

Pros

Helps Innovate
Reliable
Effective Service
Respectful

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Document Management

Knowledge Management

Confluence Reviews

Ali A.

Great tool for document management

Likeliness to Recommend

Pros

Ken J.

Confluence: For collaboration and documentation

Likeliness to Recommend

Pros

David V.

An easier way to complete projects in less time

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support