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Confluence Logo
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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In Partnership With SelectHub

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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 86

Collaboration

90

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

85

Reporting

85

Hierarchical Task Management

85

Dependency and Milestone Tracking

84

Budget Management

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Ken J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Confluence: For collaboration and documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence supports collaboration and information sharing among team members. It also integrates with a wide range of tools and services that helps teams streamline their workflows and also improve productivity,

What is your favorite aspect of this product?

Confluence has an intuitive user interface that makes it easy for users to navigate.

What do you dislike most about this product?

Confluence does not offer advanced customization options such as custom fields.

What recommendations would you give to someone considering this product?

One needs to consider the costs and make sure they understand the pricing model before they start using the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David V.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An easier way to complete projects in less time

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence is tackling all the problems that the past week had before it. 1. Confluence also resolves issues related to new methods of imagining software and utilizing current resources. 2. In addition, they have chosen a direct approach to solve the integration and modernization of corporate collaboration and project management. In less time it makes a vital and necessary tool for our company.

What is your favorite aspect of this product?

fantastic project management solution! There are add-ons from many sources that can be simply connected with the product and have a fair probability of working together as a whole. All of my team members use it to communicate technical expertise or current project-related knowledge. We received a great ROI from the product in terms of productivity because, with its help, we are able to manage different projects at the same time.

What do you dislike most about this product?

My one and only complaint are that when we change a document in space or create a new document, it is quite difficult to delete it effectively. Import and export functionality may also be enhanced and also enabled to import and export documents as Google docs.

What recommendations would you give to someone considering this product?

Users can connect apps to Confluence using templates generated by other applications or other Atlassian products. Users also frequently link Jira and Confluence for more efficient project management. Users may consolidate and simplify project planning by integrating apps with Confluence.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Respectful

Chris D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Highly effective and enjoyable to configure.

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence has allowed us to manage my entire team by giving each member their own work area. It is easily customizable and can be scattered to a large number of people. This is especially useful for teams that are pressed for time to complete a project. It enables them to effectively collaborate with one another. It also helps them save time.

What is your favorite aspect of this product?

Unlike other Confluence pages, it includes a list of activities that clarify the page's numerous different action items. It has a lot of features, but my top pick is its freedom. Confluence has more features and can be tailored to our team's needs. We can easily prioritize tasks and keep everyone in sync. Furthermore, I appreciate how simple privileges and access are, and how I can add and invite people.

What do you dislike most about this product?

Individuals may prefer using other products over confluence due to its insufficient documentary base. Although it is not as buggy as others, it occasionally crashes when used for an extended period of time, and some errors are difficult to remove.

What recommendations would you give to someone considering this product?

Confluence is a great alternative for small to medium-sized businesses. It allows a group to have access to information and multiple projects in one spot. Furthermore, users can change their projects to meet our specific needs by adding new features. Businesses must try Confluence because they will receive a fantastic return on their investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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