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Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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In Partnership With SelectHub

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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 86

Collaboration

90

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

85

Reporting

85

Hierarchical Task Management

85

Dependency and Milestone Tracking

84

Budget Management

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Daniel K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Collaborative document repository

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

With Confluence can manage all research documentation, designs, page updates, development updates, developed code histories, quarterly plans and multiple transfer records, Its interface offers the option to automatically select the content of the title, standard headers in the paragraph options.

What is your favorite aspect of this product?

Allows us to Create procedures to save people time in valuable business processes, Document vital systems and processes, Share documents and data with your team, Integrate with other collaboration tools.

What do you dislike most about this product?

We need the Ability to create project boards

What recommendations would you give to someone considering this product?

Is ideal for sharing knowledge about specific processes for new employees and colleagues within the same department

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Helps Innovate

Megan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Give growth to business by managing each aspect

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

One of the well-known enterprise-level wiki solutions is CONFLUENCE, which allows us to document absolutely anything about the workflow that is being used. CONFLUENCE makes it straightforward to write, update, and constantly enhance information.

What is your favorite aspect of this product?

CONFLUENCE is a fantastic tool for creating, storing, and exchanging technical and functional documents for business purposes. Project creation, collaboration, and file sharing between individuals and teams are all simple processes. CONFLUENCE provides a vast variety of projects that one may access, browse, and quickly obtain an idea of. The recommended course of action is for users to gain a self-understanding of various platform functionalities.

What do you dislike most about this product?

Switching documents around the front and the hierarchy was where I had the most trouble with this software. Some of our less tech-savvy customers encountered a challenging learning curve before becoming comfortable with the website. Unlike Google Docs on Google Drive, users cannot view changes to a document in real time.

What recommendations would you give to someone considering this product?

If you also want a master application to manage documents then it's the right option for you. Some of the important features are: there are many useful templates present; team members may be granted limited access; they can remark just on the blog; they can receive updates by selecting the watch button; they can receive notifications for every change; Link various projects together using links.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Manage your files from wherever you are

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a secondary tool that we use in our company in order to complement our Jira software, through Confluence we perform various tasks and activities that have to do with the creation of all types of content from statistical to multimedia, supporting in a great way all the activities we do in Jira. All the documentation of our company is managed through Confluence in an orderly and efficient way.

What is your favorite aspect of this product?

Due to the large amount of data and private files we handle we love the two-step verification login option, which keeps us quite calm about the safekeeping of our information, the tagging of people is quite useful as we can even leave comments at the end for the person in question that we require to review the files. We can create standard procedures that help us save a lot of time for us and our clients.

What do you dislike most about this product?

We would like to have more editing options in the tables, this in order to better convey the ideas and information that we are raising in them and that is much easier to understand. The style of the tool is a bit restricted, we would like it to be more editable to adapt it to the image changes that may be taking effect in the company. Editing files in real time with teams is a much missed option.

What recommendations would you give to someone considering this product?

For small and medium companies that need to continuously monitor the information is the most useful thing that exists in the market, however, for teamwork in real time files is not very useful, in the future if this option is applied could become indispensable in many companies. The customer service is outstanding, maintains a great cordiality and help us in short periods of time with the solutions we need.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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