Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

202 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

4% Neutral

95% Positive

Pros

Performance Enhancing
Enables Productivity
Fair
Reliable

Feature Ratings

Average 86

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Abraham R.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A powerful platform to manage different projects

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

I have used Confluence on multiple teams, and it rapidly became our preferred method of recording outcomes, discoveries, forecasts, and takeaways. I like that it comes as a complete package and doesn't need many add-ons to function properly.

What is your favorite aspect of this product?

The ability of the many teams working on our projects to construct run books and keep project-specific documentation is the best feature of CONFLUENCE. It offers enough resources within a document to properly format it so that everyone on the team can understand it. The installation instructions for the numerous tools that we use on a daily basis can also be stored.

What do you dislike most about this product?

When there are several written papers to present, the presentation can become a little disorganized. Announcements and updates Users may receive tedious and repetitious emails. I dislike that using the export data capability requires purchasing add-ons.

What recommendations would you give to someone considering this product?

confluence makes it simple to create and update pages. It offers a ton of capabilities, and structuring the pages to meet corporate requirements is simple for doing. Even though confluence is an Atlassian product, it is simple to use and offers a variety of macro possibilities that really can aid in program management. People can also simply call Jira data on confluence.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Ankit M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic product to use for documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence has many features and it is great for documentation, adding tables

What is your favorite aspect of this product?

Adding tables and documentation

What do you dislike most about this product?

It is a great product

What recommendations would you give to someone considering this product?

Yes, it is a very good product for any organization for documenting anything

Pros

Saves Time
Client Friendly Policies
Transparent
Friendly Negotiation

Mercy C.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

It offers fantastic features.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It is easy to drag and drop files on the same page. It also allows you to choose members that you want to share the files with and they can view and download them. Additionally, multiple users can work simultaneously on the same file hence saving on time.

What is your favorite aspect of this product?

Confluence has helped us in team management. We have been able to prioritize tasks through hierarchy lists.In addition, team members can comment on current projects hence enhancing quick decision making.

What do you dislike most about this product?

So far it has been a very efficient software for us that I do not see anything to dislike about.

What recommendations would you give to someone considering this product?

They should give it a try. Managing projects has been made easier, by simply creating pages and assigning tasks to members with due dates in order to meet the projects timeline.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Knowledge Management

Document Management

Confluence Reviews

Abraham R.

A powerful platform to manage different projects

Likeliness to Recommend

Pros

Ankit M.

Fantastic product to use for documentation

Likeliness to Recommend

Pros

Mercy C.

It offers fantastic features.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support