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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

84

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos Eduardo R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Confluence is your workspace

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Save time by turning your team's collective knowledge into easy-to-find answers for everyone, with a flexible workspace that lets you create everything from practical meeting notes to inspiring project plans, confluence comes equipped with best practice templates so you don't have to reinvent the wheel. Get started with ease and maintain consistency across teams and projects.

What is your favorite aspect of this product?

The first section of the template is called Headlines for a reason. It's where you'll share at a glance the most important information you want readers to understand. This can include milestones you've achieved, shortcomings or difficulties preventing you from progressing, any major risks, and other news such as changes in the team. This is a way for people who aren't going to read all the content to see the highlights - it's the time to talk numbers. Use the Business Analysis section to report progress on your top three or four business metrics.

What do you dislike most about this product?

One problem users may face when using Confluence is trying to edit a document while someone else is editing it. Although users can access the reference and save it, they can't see the changes happening that other users are implementing until they refresh their page. Some users have also noted that this can result in lost edits. Some of the components can be a bit complicated to use and configure on pages.

What recommendations would you give to someone considering this product?

Objectives and key results are a phenomenal way to keep the team aligned with measurable goals. But they are even more useful when watching your progress. In the objectives and key results section and supporting staff initiatives, report performance on your top two or three objectives and key results. Specify the objective and add a brief description; then break down the outcomes and related important developments. You don't need to cover all the details here: you can use the expanded sections to link to Jira tickets on objectives and key results for anyone who wants more information.

Pros

  • Reliable
  • Performance Enhancing
  • Caring
  • Respectful

Alan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Creating, maintaining, and constantly improving

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence offers an astounding variety of editing options, something that is lacking in other documentation systems. Confluence offers great integration with Jira in addition CONFLUENCE has access to every Jira dashboard, allowing documents to be backed by tasks.

What is your favorite aspect of this product?

The best documentation tool of all time is Confluence. It not only enables us to have all of our documents in one location, but it also organizes them incredibly effectively and enables us to get them at any time. I appreciate the way it integrates with JIRA, one of the primary programs we use at work. Overall I like every aspect of it but my favorite is its high-level security of our documents.

What do you dislike most about this product?

Switching documents about the front and the hierarchy was where I had the most trouble with this software. Documents could occasionally arrive where I wanted them to, but occasionally not. Some of our less tech-savvy customers encountered a challenging learning curve before becoming comfortable with the website.

What recommendations would you give to someone considering this product?

As long as you remember where you've been placing the documents, Confluence is a wonderful tool for organizing them. The expanded Add-In marketplace is this's the strongest point. Users can use programming, pictures or graphics, 3d animation or videos, or even forms inside of documents and pages to effectively represent their ideas.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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