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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

84

Budget Management

84

Dependency and Milestone Tracking

83

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Growth for business operations

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Extraordinary platform with multiple options for growing a collaborative group in an optimal way. Offers numerous integrations with third-party platforms that help improve productivity. Integration with other enterprise products. It is easy to implement to fit any budget, being more optimized than other platforms and can help any company to expand its operations.

What is your favorite aspect of this product?

We improved with the use of page tagging which allows our company to establish shared workspaces where employees can efficiently complete a wide range of tasks and macros that allow dynamic elements to be introduced on confluence pages based on tags and linked pages are great internal pages.

What do you dislike most about this product?

Having great features as very comprehensive software some of our less tech savvy users found it difficult to learn how to use the site. With lots of features to deal with complaints and software people, but if you are not a person familiar with how these softwares interact with each other, it becomes quite complex and somewhat difficult to navigate and configure for any valuable use a support service with multiple languages not just English.

What recommendations would you give to someone considering this product?

If the goal of an organization is to increase productivity by a favorable percentage, then Atlassian Confluence is the tool for you, as it facilitates the creation of multiple shared workspaces and interaction, such as workflow as well as productivity. It is perfect for organizing a lot of knowledge, instructions and team agreements. It has really helped my group maximize our time and share information in the most efficient way.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Caring

Robert P.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Store all information in one place

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

In my opinion, it is the greatest note-taking and document-production software. CONFLUENCE is a well-integrated, simple-to-use application that allows for real-time collaboration and has a variety of connections with other business tools.

What is your favorite aspect of this product?

I love the flexibility in handling tasks and document collaboration is something I really appreciate. We can save our documents in cloud storage despite this we can also share documents simply and seamlessly, and the document will only be shared within the software, adding even more protection. CONFLUENCE has helped us to complete projects in less time with more accuracy.

What do you dislike most about this product?

The macros that make finding and connecting parts simpler can be difficult to get used to for some people. I frequently direct others to helpful websites when they are writing material since I think they are excellent.

What recommendations would you give to someone considering this product?

If you currently use Jira, CONFLUENCE is a useful tool for building internal wikis. You can make pages and link relevant details. I believe it is a good approach for every organization to convey structured information and procedures.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Micheal N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

All-rounded project management solution

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I adore the productive collaboration and knowledge sharing I do with my internal teams. I can take down project requirements and track the progress quite well. It also has certain built-in capabilities, such as the ability to create tables with data in any format and personalized details.

What is your favorite aspect of this product?

We utilize this program to make it simple for both our office-based and remote staff to find the data they require for their daily tasks. We adore the application since it allows for rapid uploads of many types of files, e.g. videos, audios, documents, PDFs, and many more. They assist us in overcoming communication obstacles so that we can document everything.

What do you dislike most about this product?

Customer service is also not very helpful; we must rely on blogs and internet searches for guidance. We also need the capabilities like sophisticated search using special characters in strings or search using regular expressions

What recommendations would you give to someone considering this product?

Confluence is a wonderful tool for remote teams to collaborate on projects since it boosts team productivity and promotes teamwork. I utilize Confluence to create and distribute any technical specifications along with thorough use cases and anticipated advancements in retention funnels and user cohorts.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

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