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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

85

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

Peter P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Best fit for our business model

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Launching any project, getting in touch with the other team members, and making sure everyone is following the same path has become straightforward and automatic procedures thanks to Confluence and its advanced features for project management and completion of projects. The time and resources it takes to complete a project have been cut down thanks to CONFLUENCE.

What is your favorite aspect of this product?

We now have all the tools and access to the data and material we need to complete our tasks in a single place, and because of these provided comforts, we heartily adore Confluence. As a team, we are able to work constructively and simultaneously to complete tasks and reach our ultimate objective rather than relying on a single project manager to motivate everyone to the end zone.

What do you dislike most about this product?

When composing and attempting to style text exactly how you'd like it, there are some things that can be frustrating or that are presumably conceivable but difficult to figure out how to achieve. It is possible to make features more discoverable, and criticism of the current format of the documentation would be helpful for new writers to overcome their blockages.

What recommendations would you give to someone considering this product?

When it comes to automating tasks, Confluence works intelligently. It provides users with the best tools, enabling them to schedule tasks in advance, such as what needs to be done, when, and where a status report on outputs may be made, and who is responsible for what. Users can also track the performance of team members.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Nachiket P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

The Best Team Workspace for a Product Firm

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence differentiates itself from the rest of the products similar to it by providing unique features like Presentation mode for its templates (which themselves are sourced from best-in-class Product firms).

What is your favorite aspect of this product?

Confluence hosts a whole lot of great features, such as Spaces, Access management, document upload, and on-platform editing among others. But. the feature I like the most is the Templates. Our Product team at ZS uses readily available templates of Creative Brief, Product Requirements, and Product Roadmap for goal planning, requirement gathering & requirement documentation, and roadmap planning respectively. The best thing is we replicate these templates as-is for all the products in our product portfolio and this helps maintain the standardization of the documents.

What do you dislike most about this product?

There is nothing that I dislike about Confluence. The only thing which I would suggest is that Confluence pages are cluttered with information, providing too many things for the user to explore on the first try, which becomes intimidating. Maybe the Overview page of a Space could be simplified further and a help guide link could be provided to understand the host of features provided in detail.

What recommendations would you give to someone considering this product?

I would recommend every team working on building Products use Confluence for team management and knowledge sharing. It has all the things that a team needs - starting from something as simple as a place to capture meeting notes to something as important as a template to prepare a detailed roadmap of the product involving goals and budget constraints among others. It will help increase transparency and increase team efficiency by at least 50%.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

Magreat W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Superb PM tool with an intuitive UI

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Among the many helpful tools available, Confluence is a standout for easing the burden of project documentation and administration. Differentiating features include incorporating Jira problems into document creation and allowing team-wide collaboration. Tables can be added and formatted with ease. When it comes to recording sprint ceremonies, making decision logs, and documenting technical documentation, Confluence is an excellent choice.

What is your favorite aspect of this product?

Confluence allows us to effortlessly tag, collaborate, and comment on papers with coworkers. I can access the JIRA project management system via it is a plus. The seamless nature of managing projects and products directly results from Confluence's ability to interface with all other Atlassian products. The user interface is intuitive; I can browse the workspaces of other teams, create my own, and encourage others to chip in.

What do you dislike most about this product?

Confluence has excellent characteristics as a collaboration tool. So nothing much to complain about. Although it is a little pricey, Confluence is ideal for large corporations and is out of reach for startups. To get the page layout I want, I'll need to be familiar with the available macros and make do with the restricted options.

What recommendations would you give to someone considering this product?

The time and effort saved and the increased transparency that results from teamwork proves that Confluence is a worthwhile investment. Support for Jira and Bitbucket integration is also quite helpful. It helps in the smooth flow of ideas across multiple teams. Confluence handles all of my company's paperwork, from business and functional analysis papers to meeting documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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