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Confluence Logo
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 86

Collaboration

90

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

85

Reporting

85

Hierarchical Task Management

85

Dependency and Milestone Tracking

84

Budget Management

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Vendor Support

81

Confluence Reviews

Babu S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Software for Document Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I feel that confluence has a very good user interface and user friendliness. These two allows users to explore the pages on their own and an absolute beginner can become an expert in less period of time.

What is your favorite aspect of this product?

The ability to track version control without ease and add multiple sources/ charts makes the users to prefer confluence over other softwares

What do you dislike most about this product?

There is no specific dislikes for this product. I am happy to use confluence for the rest of my life ( If given an option )

What recommendations would you give to someone considering this product?

Please read the community pages and understand the product before buying it. The product has more capabilities than we can imagine

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Inspires Innovation

Cindy A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Content, documents, and collaboration is a breeze

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

CONFLUENCE offers an astounding variety of editing options, something that is lacking in other documentation systems. The editable templates are also quite helpful. In addition, it offers Gantt charts and other helpful tools. Mobile access is available.

What is your favorite aspect of this product?

Confluence offers a secure way for team members to collaborate on projects and share knowledge. The best part is that we reuse these templates exactly as-is for all the goods in our project management, maintaining document standardization. The tree structure that allows me to nest themes is one of my favorites. By jumping straight to the material, facilitates organizing and makes it simple to find pertinent information.

What do you dislike most about this product?

It is also better if there will be more complex support for searching methods for discovery while searching, not just by typing the exact words. I don't think navigation is the prettiest thing in the world. The entire structure and design, in my opinion, appear a little stale. The software itself is unaffected by this, but the additional tools that my team uses have a more contemporary appearance and feel.

What recommendations would you give to someone considering this product?

We switched to confluence since the previous solutions we utilized were less versatile and offered some functionality for content editing. I enjoy incorporating pictures and videos into my documents, organizing the text into blocks or tables, underlining crucial notes, etc. Confluence enables me to complete this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Louis B.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Agile project management platform

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

A better method for managing documents and files, with higher access levels. The most intriguing feature of Confluence is how simple it is to use and how well it integrates with other Atlassian tools. Even while there are more potent programs available, none of them come with the whole package.

What is your favorite aspect of this product?

One of the best aspects of Confluence is the document sharing and management system since everyone on the team can make changes to the document repository and see when and who made them. Our one-stop shop for all of our documentation needs is now confluence. There is also a tonne of plugins and improved features that I can bolt onto Confluence.

What do you dislike most about this product?

I frequently discover that I'm missing Confluence-buried actions. I believe that the software's usability and readability could be slightly enhanced. The fact that PDF exporting is so terrible out of the box is beyond frustrating. The idea of actions vs. Jira's problems is also unclear to me.

What recommendations would you give to someone considering this product?

Confluence enabled us to start integrating code examples into our documentation. Another feature I like is the ability to group pages into trees, and it's simple to utilize. After using it I discovered that the confluence looks very modern and clean. When compared to its rivals, it performs admirably for what it is capable of. It is simple to use, and functional and gives objects a contemporary, up-to-date appearance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

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