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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

85

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

Emily B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

All-in-one collaboration platform

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Atlassian Confluence is a platform for teamwork and information exchange that has helped our company greatly improve its operations. The platform is accessible to all users and features a straightforward interface, enabling our company to set up shared workspaces where employees can efficiently complete a wide range of assignments. It's steady, and it's facilitated the simple expansion of our holdings.

What is your favorite aspect of this product?

Aids in the development of specialized work areas, wherein employees may carry out their duties in a relaxed and conducive setting. Integrating with other Atlassian products, as well as third-party apps, makes the platform more robust. It's easy to implement, fits any budget, and can help any business expand its operations.

What do you dislike most about this product?

There was a difficult learning curve for some of our less tech-savvy consumers to become proficient on the site. Some users may find it inconvenient that customer service is only offered in English.

What recommendations would you give to someone considering this product?

If an organization's goal is to increase productivity by 50 percent, then Atlassian Confluence is the tool to use since it facilitates the creation of several shared workspaces and the exchange of ideas among employees. Workflow and productivity will both increase because to the platform's ability to centralize and standardize a variety of tools and processes.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Babu S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Software for Document Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I feel that confluence has a very good user interface and user friendliness. These two allows users to explore the pages on their own and an absolute beginner can become an expert in less period of time.

What is your favorite aspect of this product?

The ability to track version control without ease and add multiple sources/ charts makes the users to prefer confluence over other softwares

What do you dislike most about this product?

There is no specific dislikes for this product. I am happy to use confluence for the rest of my life ( If given an option )

What recommendations would you give to someone considering this product?

Please read the community pages and understand the product before buying it. The product has more capabilities than we can imagine

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Inspires Innovation

Cindy A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Content, documents, and collaboration is a breeze

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

CONFLUENCE offers an astounding variety of editing options, something that is lacking in other documentation systems. The editable templates are also quite helpful. In addition, it offers Gantt charts and other helpful tools. Mobile access is available.

What is your favorite aspect of this product?

Confluence offers a secure way for team members to collaborate on projects and share knowledge. The best part is that we reuse these templates exactly as-is for all the goods in our project management, maintaining document standardization. The tree structure that allows me to nest themes is one of my favorites. By jumping straight to the material, facilitates organizing and makes it simple to find pertinent information.

What do you dislike most about this product?

It is also better if there will be more complex support for searching methods for discovery while searching, not just by typing the exact words. I don't think navigation is the prettiest thing in the world. The entire structure and design, in my opinion, appear a little stale. The software itself is unaffected by this, but the additional tools that my team uses have a more contemporary appearance and feel.

What recommendations would you give to someone considering this product?

We switched to confluence since the previous solutions we utilized were less versatile and offered some functionality for content editing. I enjoy incorporating pictures and videos into my documents, organizing the text into blocks or tables, underlining crucial notes, etc. Confluence enables me to complete this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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