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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

85

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

Louis B.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Agile project management platform

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

A better method for managing documents and files, with higher access levels. The most intriguing feature of Confluence is how simple it is to use and how well it integrates with other Atlassian tools. Even while there are more potent programs available, none of them come with the whole package.

What is your favorite aspect of this product?

One of the best aspects of Confluence is the document sharing and management system since everyone on the team can make changes to the document repository and see when and who made them. Our one-stop shop for all of our documentation needs is now confluence. There is also a tonne of plugins and improved features that I can bolt onto Confluence.

What do you dislike most about this product?

I frequently discover that I'm missing Confluence-buried actions. I believe that the software's usability and readability could be slightly enhanced. The fact that PDF exporting is so terrible out of the box is beyond frustrating. The idea of actions vs. Jira's problems is also unclear to me.

What recommendations would you give to someone considering this product?

Confluence enabled us to start integrating code examples into our documentation. Another feature I like is the ability to group pages into trees, and it's simple to utilize. After using it I discovered that the confluence looks very modern and clean. When compared to its rivals, it performs admirably for what it is capable of. It is simple to use, and functional and gives objects a contemporary, up-to-date appearance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Hamilton T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Excellent multi-user documentation tool"

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a great program it has more features and better customization than other programs.

What is your favorite aspect of this product?

Excellent instrument for coordinating the exchange of information and storing documents that may be accessed by more than one team. It is simple to use.

What do you dislike most about this product?

Alternate user interfaces and layouts might be an option.

What recommendations would you give to someone considering this product?

An excellent tool for documenting and collaborating with your team. It's a great tool for keeping track of all of the project's documentation. A 3rd party tool is no longer required to produce a document using Confluence's online editor. Confluence has a wonderful capacity to import documents from different formats and create a ready-to-edit document. User stories and tasks must be integrated with Jira service for an end-to-end collaborative experience.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Ae-Cha S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent business collaboration data transfr tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

I've used these to handle project information transfer, meeting minutes, and team cooperation. Because Bitbucket is company code repository, it spares us significant number of hours. There's now a designed integration also.

What is your favorite aspect of this product?

It's quite simple to construct rooms and collaborate with other peers to finalize the layout and analysis. It is simple to distribute data. It's a wonderful idea to give folks who don't have immediate web access the ability to save webpages as Pdf files.

What do you dislike most about this product?

The pricing is also on the upper end of the range; not all businesses can pay to use the platform. Document styling is difficult when individuals are accustomed to Microsoft Office-style layout.

What recommendations would you give to someone considering this product?

It is the finest tool to utilize if you are lacking guidelines manuals for your settings. Employ the web-based solution to avoid the need for network infrastructure.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Respectful

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