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Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

207 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 86

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Jagruti P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Confluence a Developers documentation software

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

- It is provide versioning and easy project management thing. - Easy to integration with other software like Jira.

What is your favorite aspect of this product?

it is easy documentation and project management.

What do you dislike most about this product?

I am not sure as of now.

What recommendations would you give to someone considering this product?

Basic knowledge of project management and documentation skill.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Abdulloh C.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use and maintain. Good third party support

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The link between attlasian products work wonders. Using their ecosistem we can switch between product seamlessly. The editor itself is improving and have a good autosave feature. Permission and role management is easy to use and implement even for non IT guy. Business team can use the tool seamlessly without feeling intimidated. Good support of feature for "coding" related text. Catalog and indexing also great and easy to use.

What is your favorite aspect of this product?

Role and permission access ease to use won my heart. Other than that, the ease of integration with other popular product is good. There is a lot of third party integrations and template to use too.

What do you dislike most about this product?

Sometime without clear notification, product might have small problem like inaccessible or edit not working properly. But vendor support will quick to resolve the issue. It will be good if we have notification earlier though.

What recommendations would you give to someone considering this product?

Manage user well since it cost money. Manage permission well so different role can work on the same space with different content catalog.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Vendor Friendly Policies
Under Delivered

Sarah J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

It helps me manage and share files with my team

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Using Confluence and Jira is a huge time-saver for me because of the integration. All of my work is organized in Jira, and all of my papers, files, and other media are synced with Confluence. As a team, we utilize it for drafting documents. Confluence provides a safe method for sharing knowledge and working on projects among team members. Additionally, it features a number of Atlassian-approved plugins.

What is your favorite aspect of this product?

The tool allows us to create, share, and collaborate on material, add notes and chat discussions to documents, and manage projects and tasks. Team members from across the globe and across different domains are utilizing confluence to work on our project. This is a huge time saver.

What do you dislike most about this product?

Many plugins are available, and it might be difficult to pick the ideal one for our purposes. It takes a lot of time to do this. In most cases, though, following the guidelines is sufficient.

What recommendations would you give to someone considering this product?

Atlassian's Confluence is an excellent application for establishing a collaborative workplace and exchanging ideas. Confluence functions as a knowledge base, website, or guide for your product or service by bringing together all of the relevant information about your project, program, or business in an one location.

Pros

Helps Innovate
Efficient Service
Saves Time
Generous Negotitation

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Budget Management Includes financial planning, cost management, and payroll budgeting.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Knowledge Management

Document Management

Confluence Reviews

Jagruti P.

Confluence a Developers documentation software

Likeliness to Recommend

Pros

Abdulloh C.

Easy to use and maintain. Good third party support

Likeliness to Recommend

Pros

Cons

Sarah J.

It helps me manage and share files with my team

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Budget Management

Dependency and Milestone Tracking

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support