Atlassian

Confluence

Composite Score

9.0 /10

CX Score

9.3 /10

202 Reviews Write a Review

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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

6 Top Rated Capabilities

4 Top Rated Features

2022

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative

4% Neutral

95% Positive

Pros

Performance Enhancing
Enables Productivity
Fair
Reliable

Feature Ratings

Average 86

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 9.3

View Confluence in this category (opens in a new tab)

Knowledge Management

Score 8.8

View Confluence in this category (opens in a new tab)

Document Management

Score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Ramsay L.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

The most complete and efficient query base!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

One of the uses that this tool has had within my organization is as a base for internal and external consultation and has been very useful in providing quick solutions to problems and incidents that arise with the products and services we offer. The flow of information has been another factor greatly improved with the acquisition of this tool; it is a great ally to store, refresh, and consult the documentation of the organization's projects, products, and services.

What is your favorite aspect of this product?

I love the way I can collaborate with my colleagues through Confluence and how the whole team can contribute and organize information within the environment; it serves to complement each other. Its storage capacity and access to accumulated knowledge make it comparable to wiki tools; it has a perfect knowledge base. Another thing I like about this tool's its ability to integrate with numerous external tools to extend its reach and functionality within the organization.

What do you dislike most about this product?

The only thing this tool has against it is its limitations when integrating with third-party tools; other than that, I can't find anything I don't like about Confluence.

What recommendations would you give to someone considering this product?

Confluence is one of the best tools for managing and using information; it has an exemplary user interface, easy to understand and easy to use, and the incorporation of new personnel is fast. I recommend it because it is an excellent resource for any company.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Mario R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Good Product, can contain ocean of documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Amount of documentation that can be stored on it

What is your favorite aspect of this product?

Part of Suite atlassian

What do you dislike most about this product?

UI can be bettered, sometimes becomes very hard to navigate

What recommendations would you give to someone considering this product?

Most helpful when used with other Atlassian products

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Camila J.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Atlassian Apps - Solutions in Your Hands

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is mostly used for documentation. Several divisions rely on it as their primary source of documentation. As I know, it is utilized by Engineers, IT, Management Consulting, Sales, and other departments. It has a nice user interface for training and security systems, also widgets (plug-ins) if extra features are necessary.

What is your favorite aspect of this product?

The interface is simple and intuitive, and the design is adaptive. The software is always being improved, as seen by new dashboard, searching, working practices, and workflows capabilities. A large variety of connection packages are available to augment base capabilities

What do you dislike most about this product?

Customers have reported, like with other Atlassian services, that portions of Confluence are tough to understand straight away. Confluence isn't really a free program, however it does provide free week-long tryout.

What recommendations would you give to someone considering this product?

JIRA is an excellent tool for organizing needs, tasks, test or acceptance processes. Confluence's website is ideal for small to big enterprises looking for reliable data exchange solutions.

Pros

Reliable
Performance Enhancing
Trustworthy
Caring

Confluence

What is Confluence?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Knowledge Management

Document Management

Confluence Reviews

Ramsay L.

The most complete and efficient query base!

Likeliness to Recommend

Pros

Mario R.

Good Product, can contain ocean of documentation

Likeliness to Recommend

Pros

Camila J.

Atlassian Apps - Solutions in Your Hands

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Time & Expense Tracking

Planning and Scheduling

Reporting

Hierarchical Task Management

Dependency and Milestone Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support