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Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.3 /10
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Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

91

Document Management

90

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

85

Budget Management

84

Dependency and Milestone Tracking

84

Mobile Access

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Ease of IT Administration

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Customization

85

Ease of Implementation

85

Usability and Intuitiveness

85

Availability and Quality of Training

83

Vendor Support

82

Confluence Reviews

America C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

CONFLUENCE surprised us with how useful it is

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Our company uses CONFLUENCE in almost all departments, as it has helped us to organize daily tasks and assign activities to staff. The best thing is that all the information is stored in one place, which makes it easy to search and access.

What is your favorite aspect of this product?

The search option is very useful to find tasks, projects or any other notes that have been made in the project, it saves us the time to search for each of the projects. Being able to follow the files that are in the cloud and know who is editing them is a great advantage.

What do you dislike most about this product?

It does not have a Gantt chart to see the progress of the activities. If it had a chat, it would be much easier to communicate between employees or some integration with an instant messaging application. Some team members found it difficult to use because of its many tools.

What recommendations would you give to someone considering this product?

We found it to be a very complete tool for what we need within our organization. Keeping an order with the assigned projects, having interaction with the rest of the project members leaving comments and important notes on the tasks makes the software more dynamic and useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kendall D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Confluence, All knowledge in one place!

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence helps to organize projects easily with the help of advanced search tools and labels. We can start our project for our team strategy and planning documents and reports. Confluence help us to co-edit reports and documents together in real time and publish updates that highlight changes which are tracked with version history. Also, it is very good for online collaboration by syncing documents. Also, it has superb permission management for critical security of confidential data and documents.

What is your favorite aspect of this product?

Confluence is best collaboration with other apps, templates per document type and sharing options. Its drag and drop working feature is fantastic and there is ease to categories docs and set permissions which is its great advantage. Confluence allows us to connect existing users directly to relevant project documentation making collaboration easy and quick.

What do you dislike most about this product?

The content editing tool needs improvement. Interface feature is also outdated and is not intuitive.

What recommendations would you give to someone considering this product?

If you want all your documents under one roof and direct integration with Jira then confluence is best recommendation.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Priyanka A.

  • Role: Industry Specific Role
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Documentation and teamwork with Confluence

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It's really simple to design places and collaborate with other peers to finalize the layout and specifications. It is simple to distribute material. It's a wonderful idea to give folks who don't have easy accessibility to the website the ability to download webpages as Pdf files.

What is your favorite aspect of this product?

Solves several management issues by providing an all-in-one tool for corporate information. It's simple to publish and simple to use, making it a fantastic resource for new workers or staff transitioning to various divisions within the company.

What do you dislike most about this product?

Document formatting is difficult when individuals are accustomed to Microsoft Office formatting. Owing to the many icons, it might be harder to identify all of the keys and require extra time to learn.

What recommendations would you give to someone considering this product?

It is the finest software to use if you want documentation for your setting. Just use the web-based solution to avoid the need for infrastructure installation and configuration.

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

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