ConnectWise Automate

What differentiates ConnectWise Automate from other similar products?

Connectwise is the top dog for MSPs and Automate is well known by a lot. I personally love the UI, probably because I've known it forever now

What is your favorite aspect of this product?

Creating automation scripts and patch management. There is so much it does

What do you dislike most about this product?

Sometimes it can be a bit clunky and take awhile for things to load. I really don't like that the fat client(installed app) and the web version don't have the same features. For instance, in the web UI version they have a new AI tool to create scripting which is awesome but you can't utilize it in the fat client and the web UI doesn't have the ability to retire agents and some other things that the fat client has. I pretty much live in the fat client because it has more available.

What recommendations would you give to someone considering this product?

I don't have any references to pricing myself but I hear it's expensive but I know if you can afford it that CW Automate is amazing. Their support has been pretty bad over the years though so I primarily rely on MSP Geek chats in discord/slack. If you are going to use Automate you must join that so others using it will be able to help you out.

What differentiates ConnectWise Automate from other similar products?

it has a highly scalable architecture that can support IT service providers of all sizes that makes him different from other

What is your favorite aspect of this product?

my favorite aspect are its comprehensive automation capabilities, which can help to save time and effort in managing and maintaining clients

What do you dislike most about this product?

its time consuming and complex to manage large-scale IT environments

What recommendations would you give to someone considering this product?

i recommend this for large-scale IT environments and who are concerned with seamless network connectivity

What differentiates ConnectWise Automate from other similar products?

Using ConnectWise Automate, there are a set of features and benefits that make this product different from other similar products. Firstly, it offers remote monitoring and management of endpoints, allowing for efficient and effective management of IT systems. Secondly, its scripting and automation capabilities streamline repetitive tasks and improve overall productivity. Thirdly, it provides robust reporting and analytics, enabling users to make data-driven decisions. Finally, its user-friendly interface and customizable dashboards help improve overall efficiency.

What is your favorite aspect of this product?

My favorite aspect of ConnectWise Automate is its ability to automate tasks and workflows, which saves time and increases efficiency. For example, I can create scripts that automatically install software updates on all of my clients' devices, or set up monitors that alert me when a device's performance drops below a certain threshold. The platform also has a robust reporting system that allows me to track key metrics and identify areas for improvement.

What do you dislike most about this product?

I dislike the lack of customization options in ConnectWise Automate. For instance, the inability to modify the default monitoring thresholds for certain devices has caused false alarms and unnecessary alerts. There are also limited reporting options that make it difficult to gather specific data for analysis. Overall, the lack of flexibility in the software has hindered our ability to efficiently manage our IT infrastructure.

What recommendations would you give to someone considering this product?

ConnectWise Automate is a powerful tool for managing IT services. Key features include remote monitoring and management, patch management, and scripting. The benefits of using ConnectWise Automate include increased efficiency, improved security, and reduced downtime. I highly recommend it for anyone looking to streamline their IT management processes.