ConnectWise

ConnectWise Automate

Composite Score

7.7 /10

CX Score

7.8 /10

55 Reviews Write a Review

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What is ConnectWise Automate?

Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

Company Details

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Awards & Recognition

ConnectWise Automate won the following awards in the Remote Monitoring and Management category

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4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

ConnectWise Automate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Automate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 73%
Conflict Resolution:: 77%
Strategy & Innovation:: 76%
Service Experience:: 74%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Automate?

3% Negative

13% Neutral

84% Positive

Pros

Acts with Integrity
Enables Productivity
Respectful
Reliable

Feature Ratings

Average 81

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Network Management

Patch Management

Mobile Device Management

Support for IoT Devices

Endpoint Backup

Anti Malware Signature Detection

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Data Center Automation

Score 7.9

View ConnectWise Automate in this category (opens in a new tab)

Patch Management

Score 7.6

View ConnectWise Automate in this category (opens in a new tab)

ConnectWise Automate Reviews

vanessa h.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

user friendly

Likeliness to Recommend

6 /10

What differentiates ConnectWise Automate from other similar products?

used ACT before and FORTUROLITE/BASTIAN ..

What is your favorite aspect of this product?

user friendly

What do you dislike most about this product?

looks boring and grey

What recommendations would you give to someone considering this product?

its easy to use

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

James M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy monitoring but tricky to deploy the agents

Likeliness to Recommend

9 /10

What differentiates ConnectWise Automate from other similar products?

Great remote access to any computer thats been setup with an agent

What is your favorite aspect of this product?

Great H/W monitoring for all assets

What do you dislike most about this product?

Can be tricky to deploy the agents, lots of training required.

What recommendations would you give to someone considering this product?

Would recommend, invest in the traing before it goes live.

Pros

Effective Service
Saves Time
Helps Innovate
Continually Improving Product

Tom C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Remote Control is Fantastic for Support!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Automate from other similar products?

The tool provides a great reactive monitoring service to customer diagnosing not just hardware faults but it can also detect software faults with the Operating Systems. It also has great integration with a dashboard tool called BrightGauge providing reporting of the data which is highly customisable.

What is your favorite aspect of this product?

The remote control aspect of this product is my favourite as this is deployed along with the monitoring agent on the clients devices. This is much easier to access customer devices as we do not have to talk through any type of installations.

What do you dislike most about this product?

There is a lot of back end work when onboarding a new customer having to filter out duplicate faults and fine tuning. This is not an out the box type of solution and requires someone with SNMP knowledge.

What recommendations would you give to someone considering this product?

The tool is expensive to purchase. This is only really worth while if there are enough devices to be monitored by the tool. There any many great features and integrations with third party software i.e Veeam so it will be worth looking at what you have on support to see how you can provide a more proactive managed service.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

ConnectWise Automate

What is ConnectWise Automate?

Company Details

Need Assistance?

Awards & Recognition

ConnectWise Automate Ratings

88 Likeliness to Recommend

93 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love ConnectWise Automate?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Data Center Automation

Patch Management

ConnectWise Automate Reviews

vanessa h.

user friendly

Likeliness to Recommend

Pros

James M.

Easy monitoring but tricky to deploy the agents

Likeliness to Recommend

Pros

Tom C.

Remote Control is Fantastic for Support!

Likeliness to Recommend

Pros

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Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Remote Control

Real User Monitoring

Process Automation

Discovery

Network Management

Patch Management

Mobile Device Management

Support for IoT Devices

Endpoint Backup

Anti Malware Signature Detection

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support