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Microsoft Corporation

Dynamics 365 Customer Insights

Composite Score

7.9 /10

CX Score

8.2 /10

34 Reviews Write a Review

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What is Dynamics 365 Customer Insights?

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

Company Details

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Awards & Recognition

Dynamics 365 Customer Insights won the following awards in the Customer Intelligence category

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0 Top Rated Capabilities

2 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

Dynamics 365 Customer Insights Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Customer Insights.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

95 Plan to Renew

3
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Customer Insights?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Feature Ratings

Average 81

Real Time Workflow Automation

Predictive Analytics

Audience Demographics

Anomaly Detection

Audience Segmentation

API Framework

Data Visualization

Customer Journey Modelling

Metadata Management

Cross Channel Attribution Analysis

Conversion Analysis

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Also Featured in...

Customer Data Platform

Score 8.2

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Marketing Platforms - Enterprise

Score 8.1

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Sales Analytics

Score 7.6

View Dynamics 365 Customer Insights in this category (opens in a new tab)

Dynamics 365 Customer Insights Reviews

Musilimot Titilayo M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Robust and powerful data platform with AI integrat

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Customer Insights can be effortlessly extended and customized through Power Platform tools such as Power Apps, Power Automate, and Power BI, providing flexibility for users with or without technical expertise.

What is your favorite aspect of this product?

It enables the ingestion and unification of data from various sources—CRM, ERP, social media, web, POS systems, and more—delivering a comprehensive 360-degree customer view without the need for complex integrations.

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Utilize the integrated privacy and compliance tools to ensure adherence to industry regulations and safeguard customer data efficiently.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Yagyaseni B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful Customer Insights

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

Dynamics 365 Customer Insights stands out by seamlessly unifying customer data with AI-driven insights fully integrated into the Microsoft ecosystem.

What is your favorite aspect of this product?

My favorite aspect of Dynamics 365 Customer Insights is its ability to create a unified, 360-degree customer view that empowers personalized, data-driven decision making.

What do you dislike most about this product?

No nothing

What recommendations would you give to someone considering this product?

Ensure you have a clear data strategy and skilled resources in place to fully leverage Dynamics 365 Customer Insights’ capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Tool that centralizes and analyzes customer data.

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Customer Insights from other similar products?

One thing that really stands out to me about this program is that the Microsoft team provides a demo version of it. You can test it out for free to see whether it suits your needs.

What is your favorite aspect of this product?

I love this tool for its powerful analytics that utilize customer profiles and data to run simple and fast studies.

What do you dislike most about this product?

One thing that doesn't quite appeal to me is how complex it is to set up client profiles. Despite that, upgrades are making it better.

What recommendations would you give to someone considering this product?

I recommend this program for its incredible functions, its good customer service that is always receptive and helps when you need it most. In short, it is a fantastic program that every company should use.

Pros

Reliable
Unique Features
Efficient Service
Saves Time

Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Customer Insights Ratings

85 Likeliness to Recommend

3 Since last award

95 Plan to Renew

3 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dynamics 365 Customer Insights?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Customer Data Platform

Marketing Platforms - Enterprise

Sales Analytics

Dynamics 365 Customer Insights Reviews

Musilimot Titilayo M.

Robust and powerful data platform with AI integrat

Likeliness to Recommend

Pros

Yagyaseni B.

Powerful Customer Insights

Likeliness to Recommend

Pros

John S.

Tool that centralizes and analyzes customer data.

Likeliness to Recommend

Pros

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Feature Ratings

Real Time Workflow Automation

Predictive Analytics

Audience Demographics

Anomaly Detection

Audience Segmentation

API Framework

Data Visualization

Customer Journey Modelling

Metadata Management

Cross Channel Attribution Analysis

Conversion Analysis

Vendor Capability Ratings

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Breadth of Features