


Dynamics 365 Customer Insights

What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
Company Details
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Get AssistanceDynamics 365 Customer Insights Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Security
Real Time Capabilities
Behavioral Triggers
Data Enrichment
Omnichannel Integration
Dashboards, Analytics and Reporting
Data Aggregation
CRM Integration
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Data Integration
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Breadth of Features
Also Featured in...
Marketing Platforms - Enterprise
Score 8.1
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Sales Analytics
Score 7.6
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Customer Intelligence
Score 7.5
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Dynamics 365 Customer Insights Reviews

Kevin M.
- Role: Finance
- Industry: Finance
- Involvement: Initial Implementation
Submitted Feb 2025
A marketing platform that engages with customers
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Its advanced automation capabilities, driven by AI-powered insights and predictive analytics
What is your favorite aspect of this product?
It allows you to device and run a highly personalized customer experience
What do you dislike most about this product?
Potential complexity of implementation, the need for in going training, and the cost consideration for small businesses
What recommendations would you give to someone considering this product?
You must have a business knowledge on the different type of products for your business and how your customers interact with them
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Anthony P.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2024
100% worth it, your business will thank you!
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The insight section is second to none and provides extremely valuable insights into your customers
What is your favorite aspect of this product?
The insights and data
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
100% worth a go! Your business will thank you
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.

Ashok S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2024
Great tool for customer engagement
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Very efficient data management and integration
What is your favorite aspect of this product?
User-friendly interface
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Highly recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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