Dynamics 365 Customer Insights

What differentiates Dynamics 365 Customer Insights from other similar products?

The efficiency has been increased with minimal costs

What is your favorite aspect of this product?

The consistency of sale process is very easily created and we can serve our customers in a better way

What do you dislike most about this product?

Nothing,this is the great product and I personally have great user experience

What recommendations would you give to someone considering this product?

Always recommend others to satisfy the customer requirements to the Fullest

What differentiates Dynamics 365 Customer Insights from other similar products?

We integrate our own legacy enterprise resource planning solution using Microsoft Dynamic 365. We discovered that Microsoft Dynamic 365 can be easily customized to meet our unique demands in the finance sector. The solution is used for project management, business intelligence reporting, and operations in sales and service.

What is your favorite aspect of this product?

Our weekly planning meetings benefit greatly from reporting in the platform because everyone can contribute and ensure that everyone is informed. It assists us in streamlining our processes and makes sure that all departments are aware of the overall picture of business operations. It has excellent reporting and a great ability to delve further into an entry.

What do you dislike most about this product?

Out of the box, it doesn't function. To make it function, advisors and specialists are needed. As a result, it is significantly more expensive to set up and operate than was initially planned. It is also quite challenging to import data from outdated systems into NAV.

What recommendations would you give to someone considering this product?

We can work with various currencies and convert any currency to local currency with ease. We can simply track resource expenditures and consumption thanks to NAV. All accounting processes are easily automated using NAV, which aids in month-end and year-end procedures. Additionally, it enables efficient management of inventories and bookkeeping without too many difficulties.

What differentiates Dynamics 365 Customer Insights from other similar products?

This CRM platform has several dashboards, is extremely customizable, makes it simple to watch the sales process from beginning to end, and is reasonably priced, most intriguingly. The product's layout is incredibly self-explanatory, especially for first-time users. The developers made it simple for us to change some elements to make the interface more usable for our complete team.

What is your favorite aspect of this product?

The information flow inside the business improves due to centralizing consumer knowledge, and simultaneous consumer outreach is achievable if a high-quality sales plan is created. The help you need is available with Microsoft Dynamics 365 Marketing. It comes in the form of highly skilled and accommodating customer support specialists available twenty-four hours a day, seven days a week. Additional functions include Customer Data Management, Lead Management.

What do you dislike most about this product?

Features are "hidden," the user is not accustomed to them, and the data is presented poorly graphically. When under a lot of stress, the system can sag; there is no obvious way to boost efficiency. Requires a time and resource commitment. Still, certain features need to be made available. Occasionally, simple topics on the platform are only available in plain text.

What recommendations would you give to someone considering this product?

Strong product with a variety appropriate for beginners to specialists. There are several integration options. I'll be honest here because there are many advantages: Excellent value; it offers account management resources. The user experience is also good because you can observe how quickly the product grows better and better. Additionally, it aids in learning precisely what our goods and services entail.