Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

For basic surveys, Google Forms it is.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms simplifies the survey creation process for individuals and especially for teams. When building survey forms as a team using this software, I find it easy tracking changes made by any member of my team or sharing my opinion about the process in real time by leaving comments . The aforementioned makes remote brainstorming a straightforward process when it comes to survey creation. In my experience, no other survey creation software creates this level of collaboration for users.

What is your favorite aspect of this product?

Google Forms supports multiple question formats. I have used Google Forms to introduce different type of question formats into my surveys such as drop down menus, grid questions. checkbox questions, multi-choice question types and the list goes on. The above contributes hugely to me being able to create more engaging survey Forms.

What do you dislike most about this product?

There is just a handful of templates and themes to select from. This makes most Google Forms looking the same aesthetically. On the second part of things, Google Forms struggles to integrate with non-Google software programs.

What recommendations would you give to someone considering this product?

Google Forms is to me an easy way to create surveys why giving up on uniqueness and complexities. For professionals needing to create complex surveys such as those meant for collecting sales leads for example, Google Forms may just be an hard sell.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Livia T.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Always an easy choice for me.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I think the fact that a lot of the audience I target with my surveys are already familiar with using Google Forms, is what differentiates this software from similar survey software. Public familiarity with Google Forms has resulted in faster survey completion rates and a high survey engagement for surveys I have created , utilizing Google Forms.

What is your favorite aspect of this product?

Conditional logic are a key part of most surveys , as they make surveys more accurate and fluid. In the case of Google Forms, introducing basic conditional logic to my surveys is straight-forward , involving me selecting checkboxes without needing to write a single line of code.

What do you dislike most about this product?

Sharing limitations are always a concern for me, because asides from web-links to my forms, Google forms has no provision for sharing forms using QR code or even offline.

What recommendations would you give to someone considering this product?

It is easy to setup surveys with Google Forms , free in most cases and because it is web-based, it can be accessed by respondents across different platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Kunal T.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

feedback collection made easy

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

for simple surveys without many features, google forms is fast and easy.

What is your favorite aspect of this product?

automatic response chart construction helps visualize input rapidly.

What do you dislike most about this product?

you can not embed complicated conditional logic like other survey programs.

What recommendations would you give to someone considering this product?

easy surveys or feedback for rapid data

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Acts with Integrity

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