Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Serena S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Fun and easy to use! Huge time saver!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I love the drag and drop options of GF. I feel like it stands in its own lane.

What is your favorite aspect of this product?

I really like how you can segment the sections so it makes the user experience flow nicely. It looks really cool too when you add images.

What do you dislike most about this product?

Sometimes it can get a little confusing, but honestly there isn't much to dislike about it.

What recommendations would you give to someone considering this product?

I would keep innovating so it integrates with payment systems. Font options would help too!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mayowa M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Solves all of my basic survey needs.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Form is free and so easy to use , integrates automatically with Excel or Google Sheets and anyone who can surf the internet conveniently should easily get an hang of it, within a short time.

What is your favorite aspect of this product?

I like that Google Forms provides me with series of templates, for me to create intuitive surveys, questionnaires etc faster .

What do you dislike most about this product?

Google Forms makes no room to introduce logic questions and puzzles into my surveys. This is my only current reservation with Forms.

What recommendations would you give to someone considering this product?

It serves basic survey needs. Not the ideal tool for very advanced survey campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Continually Improving Product

Cons

  • Leverages Incumbent Status

Saurabh A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Great tool for gathering information and analysis

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google forms can manage high traffic and wouldn't crash due to google load management. we can make page customised by having all questions at one place or distribute questions on multiple pages

What is your favorite aspect of this product?

with Google forms we can get analytics easily and get results of most satisfying and least satisfied users, apart from that it helps us to gather our products reviews from clients.

What do you dislike most about this product?

The basic forms look similar for all their is no special customisation for free user and google suite users

What recommendations would you give to someone considering this product?

I recommend everyone to use Google forms

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Client Friendly Policies

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