Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Louis L.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

You will be up and running in no time.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Super easy to implement into almost any environment.

What is your favorite aspect of this product?

The ability to quickly deploy within a rapid development environment.

What do you dislike most about this product?

The visualization could be a bit more refined.

What recommendations would you give to someone considering this product?

This is a great product to quickly deploy forms or surveys without having a huge learning curve.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Efficient Service
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Instant to use, but with limited customizations

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

Elena K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Ideal for gathering data from a variety of sources

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms has been widely characterized by the ease of use and intuitiveness it provides to users regarding the creation of electronic forms; with this tool no deep knowledge of the subject is required since the functions are perfectly organized and located for user access and also provide help in a clear way and with practical examples. On the other hand, its integration with other Google Workspace applications allows interacting with them for data analysis and in other cases the use of third party APIs in order to use extra functions in the forms.

What is your favorite aspect of this product?

The most relevant aspect that we have taken full advantage of the applications is the easy data analysis thanks to its perfect connection with Google Sheet, this allows us through its formulas and functions to perform an in-depth analysis of the acquired data and thus have an immediate response and proactive operational decision making; this is a great advantage because in real time we are adjusting processes according to the behavior of the operation.

What do you dislike most about this product?

However, Google Forms has a limited customization layer in terms of fields and templates, at first glance the default templates are usually very basic which does not detract from the usability but in terms of aesthetics they are not convincing, it could be with the installation of external plugins to achieve a more pleasing display to users.

What recommendations would you give to someone considering this product?

First of all, every user looks for reliability in a tool and if we add to that ease of use and versatility then we have what we are looking for, Google Forms offers ease of use, fast and reliable creation of forms, connection with other Google tools which facilitates the processing and analysis of data and the best part... accessibility from anywhere in the world.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

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