Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Christine F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Best Document management product

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms has very powerful features for signing documents and saving files safely.

What is your favorite aspect of this product?

It gives us a great opportunity of signing our clients documents and ensures there is no forgery. It saves documents in excellent and transfers files faster. It is easy to acquire the product at a reduced cost and easy to use.

What do you dislike most about this product?

Sometimes the performance is slow when it is loaded with huge loads of documents.

What recommendations would you give to someone considering this product?

Google Forms is the best platform to consider when purchasing document management software and I highly recommend.

Pros

  • Inspires Innovation
  • Saves Time
  • Fair
  • Client's Interest First

Alejandro C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Not impressed though good enough for free

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Mostly that as a free option and based on Google's platform, it allows you to work within your business model. As a small business owner, I use Google Workspace a lot, so if I wanted to integrate this into the rest of the google apps I use it would be easier than bringing in a vendor that would require API development.

What is your favorite aspect of this product?

Logic is easy to customize and pretty straightforward.

What do you dislike most about this product?

Too basic really, I was expecting a bit more.

What recommendations would you give to someone considering this product?

Good for basic polling but it lacks what makes a survey engine great. If you're looking for something more heavy user focused, I'd look somewhere else.

Pros

  • Client Friendly Policies
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Inhibits Innovation

Quentin P.

  • Role: C-Level
  • Industry: Media
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2021

The simplest way to survey an audience

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I've been using Google Forms for years. What differentiates it from other survey software I've used, is its pure simplicity.

What is your favorite aspect of this product?

Set and forget. A form can be set up in seconds and the link shared so simply (in an email or online on a landing page). From there, accessing responses is as simple as it gets, and the ability to link it directly to a dynamically updated Google Sheet is the icing on the cake.

What do you dislike most about this product?

Perhaps it too simple. Although it does everything I need, there is plenty of room to add new features, but then it will probably start becoming over-bloated like much of its competition.

What recommendations would you give to someone considering this product?

If you need to ask your audience questions about anything, setting up a Google Form takes seconds. You can make it anonymous too, so there is room for pretty much any type of survey you need from an in-depth questionnaire, to a single question 'finger in the air' type report. I highly recommend Google Forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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