Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Jon W.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I used Google Forms to create order forms on a weekly basis. It is pretty straightforward to use and there are other options out there if you want to get into really customizing the capabilities. IT was more of a passion project that I thought was fun to work on/with. Nothing was exceptionally standout-ish. If you want a turn-key solution I don't think this is it.

What is your favorite aspect of this product?

My favorite aspect was the ease of delivery of information. It was really easy to get everything I needed when it came to orders.

What do you dislike most about this product?

Since it is a free offering there isn't a ton of readily available support and help. It requires a lot of research. Unlike some paid alternatives.

What recommendations would you give to someone considering this product?

I've always been partial to google and the products they have created. I was looking for a cheap and effective way to get the job done. This wound of being it. I've looked at other solutions, but they were too cumbersome to implement, so I stuck with this.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Sara B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Forms with an unsurpassed design.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is a very powerful software for creating, managing and sharing all kinds of forms. In our company we use Google Forms to create forms on a daily basis, and one of the differences that we have noticed in relation to other similar software is that Google Forms is more beneficial because it has real-time analytics, all the traffic and the responses we receive in All our forms can be displayed graphically in our Google panel, we can know exactly and in real time, all the movement that the form previously sent to our clients has been having, while other platforms take longer to collect that information.

What is your favorite aspect of this product?

One of the things that attracts me the most about how Google Forms works is that I have access to a large number of templates for all my forms, it is fantastic to be able to create forms with a pre-designed template, that has a very attractive design and that give you a totally different visualization to the questions on the form. Another thing that I like is that with Google Forms I can import a large number of images, and use those images in my forms without any limits, this function is very important to me, since I can store images unlimitedly and place them in my forms as many times as you want.

What do you dislike most about this product?

I have never had any problems regarding the operation of Google Forms, this has been a platform that has brought me great results in my company and has made my forms take a more professional display for my clients, however, my complaint goes directly to the free trial period. I did not like the free trial as data is not collected in real time and I am also unable to mark form questions as required fields, which caused me to receive incomplete answers on my forms and forced me to upgrade to a paid plan.

What recommendations would you give to someone considering this product?

The main reason why I would recommend Google Forms to a colleague or companies is because it offers a very easy to use system to collect opinions, if your company is looking for a mechanism to collect opinions, without a doubt Google Forms is the best option, you will have the possibility to receive answers to your questions in just an instant, and you will be able to see the progress of your form in real time. In addition, Google Forms allows you to create attractive forms, so that the client feels comfortable while filling out the form that you have sent.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

DAVID K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Document collaboration made simple

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Allowing to edit and work on a document in real time with other members is unmatched.

What is your favorite aspect of this product?

Allowing to edit and work on a document in real time with other members is unmatched.

What do you dislike most about this product?

if to many people are working on the same document you can experience some lag

What recommendations would you give to someone considering this product?

keep the people working on one document at one time to 4 people or less

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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