Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Debbie J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Custom Forms Creation Tool.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Drag and the Drag functions.

What is your favorite aspect of this product?

Electronic signature capability and data collection ability.

What do you dislike most about this product?

Easy software and very friendly interface for all users.

What recommendations would you give to someone considering this product?

Google Forms its a nice Google product, easy to use and the support from community its quite effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jackline M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Electronic Signature,and an easy Tool.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Easy assembling everything in a spreadsheet and the data analytics.

What is your favorite aspect of this product?

Helpful on electronic signature and even the version management was good.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

This Google tool is the great solution on the market and easy to set and effective version management, data analytics and workflow Automating.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stella O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Make forms without limitations

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The simplicity of Google Forms allows you to collect information more easily than other products, also the results are more efficient and in real time, thus being able to manipulate the data in the google sheets allowing you to have everything synchronized, they can also be exported to other sheet platforms calculation. This platform allows the use of forms in more complex workflows and still adapts to the work process.

What is your favorite aspect of this product?

What I like the most about this platform is that it is already part of a Google Suite subscription, being able to have everything in one place with respect to having everything synchronized. Google Forms is a good option when you need to collect information with built-in functions such as: progress meter, form template, logic meter, check boxes, etc. Google Forms can be a direct alternative to data collection platforms that offer the same functions, such as Surveymonkey, SurveyGizmo, or Qualtrics.

What do you dislike most about this product?

There is a bit of support for this platform from Google, this disappoints me a bit because I need effectiveness when I have a question or a problem. I can trust that Google Forms is a good data collection tool, however this tool can be very basic if you want to obtain more serious and detailed data. It does not have a response from the forms sent, such as some type of notification by email, this solution can be fixed with third-party functions, but there is no direct solution.

What recommendations would you give to someone considering this product?

It covers the basic needs with functions that can be enough for a quick and simple data collection, however if you are looking for a solution in more detail I recommend looking for another platform.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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