Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Radcliffe B.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

To collect information you would not have to look

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

There are several similar services that are very expensive, tedious to operate, unstable, a bit slow. But this is not the case with Google Forms, I can access that information as long as I have an internet connection and it is not very difficult to achieve it.

What is your favorite aspect of this product?

This Google Forms service is quite useful, because by being able to carry out surveys or forms to collect information we can learn and know about a specific topic, apart from this, it can be sent almost by any platform, thus being able to reach many people or simply by sending it to the group you want, it is quite easy to use, almost everything is simple selection and common filling.

What do you dislike most about this product?

There are things that are not available such as being able to make my own design but they are things that cannot be changed, it would still be great to be able to achieve it, sometimes the page also freezes or it takes time to load.

What recommendations would you give to someone considering this product?

Google Forms is straightforward, that is, it has some simple template designs, which are very effective without distracting from what really matters which is that people respond and fill out the form. You can define how many questions and what format the form will be. I highly recommend its use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mary K.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Transformation in Online Form Creations

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms beats almost all other software in the market simply because, the tool is freely available, and the working nature is incredible. Eventually, Google Forms swiftly and successfully integrates with many other Google applications among others, making it universally accessible and acceptable. Furthermore, the idea of creating forms online has been simplified.

What is your favorite aspect of this product?

Google Forms faces no hinges when the tool is in operations. Again, there is almost nothing to require when subscribing to this application. Google Forms has almost all formulas and calculations installed, making the whole process simple and equitable. There is the safety of serious and sensitive information and data that Google Forms ensures.

What do you dislike most about this product?

Google Forms is a program which foster high service to all users in the global community, and but I see the vendor late in updating the layout or the outlook of the software, possibly to make it more smart and appealing. And hence, themes should be updated and validated

What recommendations would you give to someone considering this product?

It costs one nothing to have the package of Google, which comprises of Google Forms. There is a whole explanation of how to exucute the application, and making forms on the cloud will be the trending thing I have your entire life.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Johnson J.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

A Great Survey Tool

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The tool is easy to use and very affordable. It also offers great features and it is easy to integrate.

What is your favorite aspect of this product?

I like that Google Forms is easy to setup and use. It makes collecting data, that is carrying out surveys very easy. The fact that it is affordable makes it even better.

What do you dislike most about this product?

While the tool is amazing and offers great features, customization is not easy. This the only downside that I have noted with Google Forms.

What recommendations would you give to someone considering this product?

Google Forms works and I recommend to anyone looking for an easy to use and affordable survey solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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