Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

Guarantee and guaranteed accessibility for creatin

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms differs from other forms services for the simple fact of being a platform with great accessibility and with a very minimal cost. In my personal and work opinion, I consider that Google Forms surpasses many other platforms such as Zoho Forms, because it offers a much more accessible service regarding its costs, and allows leaders and administrators to carry out all kinds of forms without putting your ROI at risk. In addition, Google Forms offers great connectivity with other Google services, therefore, it will be very easy to manage all the forms that are made day by day.

What is your favorite aspect of this product?

Google Forms has many aspects that for me have been quite positive and have achieved an attractive experience at all times, however, I will mention the ones that stood out the most during the use of this platform. 1.- Google Forms contains offers excellent pre-designed templates for each form that has to be made, an organized design that helps the information to be clearly seen and understood without any problem. 2.- Google Forms is quite simple to implement and configure around a medium or small company, the notification system is configured in just a few minutes, the integration of the recipients for each form is the most tedious process but still way it doesn't take long on it.

What do you dislike most about this product?

This platform has provided excellent results for all areas of my company, being very active and available to the user 24 hours a day, however, various negative factors have also emerged which have significantly affected my development or adaptation to this platform, some of these factors were: 1.- Google Forms does not have the ability to function without an internet connection. Repeatedly, I have been away from work and do not have internet access, and I have tried to make forms from the mobile phone app, but I have not been successful. My idea was to create offline forms, and then finish them when you have an internet connection, but with this platform this is impossible to do. 2.- Google Forms contains limitations for each occasion, as it is, for the insertion of images and for the integration of the text, this in order to maintain a relative form for the client and that is not tedious when completing it. However, I consider that the limit of images allowed to insert should be increased, since this way, more creativity would be given to each form.

What recommendations would you give to someone considering this product?

This platform offers one of the best forms creations in the market, you can make all kinds of forms for your clients or recipients in just a few minutes, without having to spend so much time configuring and inserting certain information into it. Google Forms also offers a work compartment, so you can share all these forms with the different work teams in order to simplify it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Unique but Difficult

Likeliness to Recommend

5 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Effective Service

Patricia M.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Advanced and Secure Processing Tool

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is Connected or integrated with high level of technology, making the application one of the most preferred tools for data management and project planning. Again, there is a clear way regarding the process of running this application, making the whole process quite simple for all the users. The installation procedure for Google Forms is so small and it comes with the a Google account Package.

What is your favorite aspect of this product?

The developer of Google Forms ensures that the application is functional, advanced, and speedy in doing its procedures. Again, there is a great opportunity that this tool provides, which is on secure storage, making the whole process more easy and efficient. Furthermore, there comes with other software that Google provides, and they all work towards proper information management.

What do you dislike most about this product?

Google Forms has a concrete solution for the whole project and data management, and having a tool that never breaks down, or has less power for project management is something effective. But, the layout and the themes that Google Forms has could be possible made pretty and flexible.

What recommendations would you give to someone considering this product?

Google Forms is a notable application, with extensive information regarding the way we handle all the business activities and programs. Also, the tool has no limitations on who can use it, and therefore, if you suitable to do all the works in a company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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