Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Michelle A.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Love the ease of use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Like the fact that more than one person can make changes and access can be shared with others.

What is your favorite aspect of this product?

Functionality and ease of use

What do you dislike most about this product?

I cant think of anything that I dislike.

What recommendations would you give to someone considering this product?

If you have several people that need to work together on forms, at the same time, etc. this is the program for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jhon V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Google Forms is more than just a survey creator

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The simplicity and speed with which a survey with very specific attributes can be prepared and shared according to the needs of the company is quite noticeable, such a point makes a difference with respect to similar products.

What is your favorite aspect of this product?

The integration with the different tools of the Google Suite make this a very strong platform in the market, the features it offers are very striking and intuitive and the ease of use means that almost anyone can create very noticeable designs.

What do you dislike most about this product?

The limitations in terms of the capacity of the exported data are considerable, thus reducing the amount of samplings performed.

What recommendations would you give to someone considering this product?

I clearly recommend Google Forms for the ease it offers when conducting surveys to a specific population, compared to similar products this platform does not require prior studies for its use or implementation and thanks to the different existing add-ons it is possible to give a clear treatment and accurate to the data acquired, all this simplifies corporate tasks and helps innovation in decision making.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luis Ernesto V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

El mejor software para crear encuestas en la web

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms has a wide range of functions which make this an almost indispensable tool in companies that feed on the feedback that their customers provide regarding their products, the ease of integration with the other tools of the Google Suite make this a fairly powerful software with excellent support.

What is your favorite aspect of this product?

The ease of creating and distributing surveys is quite noticeable, in addition to the fact that the data that is exported to the spreadsheet can be analyzed in real time for further analysis, best of all it is collaborative.

What do you dislike most about this product?

The great disadvantage that in my opinion this product presents is the customization of the surveys, being quite limited we can only make use of the templates that the same tool provides.

What recommendations would you give to someone considering this product?

Google Form facilitates the way to communicate with a specific demographic group, based on simple and eye-catching surveys that can be run on different devices, it provides us with totally clear information regarding the details that serve as feedback to our company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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