Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Fair
  • Reliable
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 84

Collaboration

86

Mobile Support

85

Questionnaire Design/Survey Builder

85

Role and User Management

84

3rd-Party Integrations

83

Templates & Question Library

83

Data Analysis and Visualization

83

Customizable Branding

83

APIs and Integration

83

Branching and Logic

83

Multi-Channel Distribution

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Ease of IT Administration

85

Availability and Quality of Training

84

Ease of Customization

84

Quality of Features

84

Ease of Data Integration

84

Breadth of Features

83

Vendor Support

83

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Alejandro C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Not impressed though good enough for free

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Mostly that as a free option and based on Google's platform, it allows you to work within your business model. As a small business owner, I use Google Workspace a lot, so if I wanted to integrate this into the rest of the google apps I use it would be easier than bringing in a vendor that would require API development.

What is your favorite aspect of this product?

Logic is easy to customize and pretty straightforward.

What do you dislike most about this product?

Too basic really, I was expecting a bit more.

What recommendations would you give to someone considering this product?

Good for basic polling but it lacks what makes a survey engine great. If you're looking for something more heavy user focused, I'd look somewhere else.

Pros

  • Client Friendly Policies
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Inhibits Innovation

Kel W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

An easy way to gather information

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I have had the opportunity to use this platform and some others and I have the vision of being able to compare them more or less Some with others, some are very slow, others are not allowed to share on social networks and something that Google form does and with great skill because you can share through social networks and these people can access Lili and the questions we ask or ask her also It is important to know that we can add text or text boxes and simple selection

What is your favorite aspect of this product?

Honestly, this is a platform that has left me more impressed because it makes the task of collecting information from a certain person or specific group much easier, that is, we can create a form where we have some questions that we want the person not to answer since you left the service Obtaining information has been much easier for companies and for individuals who need to know some information about a group, which is why this company and the service it offers is very important.

What do you dislike most about this product?

What strikes me about this service is that since it is very limited, that is, we cannot change the platform or the design of the page where we are going to ask our questions, we cannot change them to our destination, we cannot change many things to Differentiate it from other forms which I find a bit uncomfortable because sometimes we want to differentiate ourselves to give our own essence to the rest form is very good

What recommendations would you give to someone considering this product?

Currently when you want to open a market or you are interested in knowing the opinion of some people or you are simply looking for someone specific, it is highly recommended to use Google form for this type of thing which I highly recommend people can fill it out from any device you can even share them with someone more and leave the contacts to later be contacted by us, who are the creators of the form, is a very important tool currently, so I recommend using it or at least trying to do it

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Jared S.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Both user friendly and fully integratable!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is by far the easiest product to utilize for conducting surveys to prospective clientele and current members or clients in your business. It's simple templates for questionnaires allows you to determine the surveyees' interest in your product or service simply and allows a basic forum to discuss their concerns. These forms or questionnaires can be integrated to gmail and other google software. This makes it an easy option as opposed to non-google software.

What is your favorite aspect of this product?

The drag and drop simplicity of Google Forms makes it the most desirable.

What do you dislike most about this product?

The simplicity is also a dislike or conflict as well. For more advanced templates and functions, I may consider using typeform or a complicated software option. Forms doesn't have as many customizable options.

What recommendations would you give to someone considering this product?

Google Forms is great for ease of use and basic templates and designs. For more complexity, you'll have to look elsewhere. Know what you're looking for when you select this product. Analyze what your clientele pool will respond better too and try a couple of options to gauge responsiveness.

Pros

  • Fair
  • Altruistic
  • Helps Innovate
  • Reliable

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring

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