Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
2% Neutral
96% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Collaboration

87

Mobile Support

86

Questionnaire Design/Survey Builder

85

Role and User Management

84

3rd-Party Integrations

84

Customizable Branding

83

Data Analysis and Visualization

83

Templates & Question Library

83

APIs and Integration

83

Branching and Logic

83

Multi-Channel Distribution

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Ease of Customization

84

Quality of Features

84

Availability and Quality of Training

84

Ease of Data Integration

84

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Melvin R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It design and structure

What is your favorite aspect of this product?

Easy to operate

What do you dislike most about this product?

Plain with very simple structures

What recommendations would you give to someone considering this product?

To give it a try

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Friendly Negotiation

Ben J.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Simple but useful

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms has been a brilliant tool in providing us with a platform to collect information from clients and employees and get their feedback in different ways, it has allowed us to research issues that might have arisen during the past months or the positive and negative experiences when dealing with incidents. The ability to collect data in real time and the integration with the spreadsheets has been some of the most positive things about this tool, and the fact that it’s on the Google Suite makes it so intuitive and easy to work in.

What is your favorite aspect of this product?

I like that Google Forms offers many different options to put out your questions, the customization levels are incredible and we are able to create a proper survey that adjusts to the kind of research we want to achieve, whether it be from clients or employees, making the survey really adaptive and we are able to present our ideas in a professional way. I think that its most positive aspect is that you can create the survey, polish it, and analyze the results in the same page, creating graphs for you to understand the public better, and if needed, you can integrate it with Spreadsheets and it will extract all the results of the survey cleanly

What do you dislike most about this product?

Google Forms is a great tool to create surveys that go straight to the point, but this can also become a limitation depending on the type of work that you want to do. For example, sometimes the platform is too simple that you can’t really do much when it comes to branding the surveys and making them look like they’re from your business, it really lacks a lot of useful tools like colors and fonts and the branding features are not as consistent as other tools, even though you have the option to add the brand banner, it gets to a point where it becomes limited.

What recommendations would you give to someone considering this product?

If you plan on using Google Forms as your main tool to collect feedback, there are a lot of positive and negative things about it that you should know before using it, I think that it will benefit you if you can get past the lack of variety of templates and lack of proper branding, it can work a lot for you if you wish to collect information quickly and have a real time analysis of all the questions, so I would recommend it to any business that needs to collect something in a simple and quick manner.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Meenakshi V.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use Survey and Digital form creation tool

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Well google forms are very easy to use and can be set up without technical expertise. Also, it has real time collaboration like teachers and not teaching faculty work together to create a student satisfaction survey.

What is your favorite aspect of this product?

I like that how it is easy to learn and non technical people can also take full benefit out of it. Also, it is accusable on multiple platforms like computers, mobiles phones, web etcetera.

What do you dislike most about this product?

The reporting in Google form are very basic and need to be upgraded. Moreover, it is not password protected for forms which are not supposed to be easily accusable.

What recommendations would you give to someone considering this product?

It a great tool I must recommend this.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Saves Time

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