Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Rahul K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jan 2025

easy to use

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

it is really good at capturing what it needs

What is your favorite aspect of this product?

ease of integration

What do you dislike most about this product?

not well adopted

What recommendations would you give to someone considering this product?

do your research make sure it fits the use case

Pros

  • Security Protects
  • Performance Enhancing
  • Client's Interest First
  • Includes Product Enhancements

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Transparent

Oliver T.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use and respond, but mobile needs work.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms is the easiest to use.

What is your favorite aspect of this product?

Love how easy it is to send a link for people to fill out.

What do you dislike most about this product?

Dislike the horrible mobile interface.

What recommendations would you give to someone considering this product?

Despite its shortcomings, Forms is by far the easiest solution to internal surveys and polls.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status
  • Less Efficient Service

Gul M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Effective and Easy Survey Tool

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google questionnaires is easy to use, so I can rapidly construct surveys and questionnaires.

What is your favorite aspect of this product?

The direct interface with Google Sheets automatically gathers and organizes replies for quick analysis is great.

What do you dislike most about this product?

But it lacks comprehensive customization and analytic options of more dedicated survey programs.

What recommendations would you give to someone considering this product?

Anyone requiring a simple tool for feedback or surveys should use Google Forms.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Effective Service

Cons

  • Less Caring

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